IT Support & Operations Intern (m/f/x)

Dynatrace (NYSE: DT) is the world-leading AI-powered observability platform. We’re advancing observability for today’s digital businesses, and helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze every transaction, automate at the speed of AI, and innovate faster and without limits to drive their business forward.

At Dynatrace, we empower our teams with modern tools, smart processes, and an environment where learning and curiosity thrive. As an IT Support & Operations Intern, you’ll gain hands‑on experience across hardware, software, and the operational workflows that keep our internal IT environment running smoothly. This role is ideal for someone who enjoys solving technical problems, working with data, and contributing to efficient internal processes

You’ll collaborate with several internal IT teams and gain exposure to a wide range of activities involving hardware, software, and operational support. These elements may include:

• Support internal users with hardware, software, and workstation‑related issues
• Set up and maintain standard hardware and build workstations for new hires
• Install, update, and troubleshoot standard software
• Work with Microsoft and Apple operating systems
• Assist with A/V equipment and conference room setups
• Create and manage Active Directory user accounts
• Maintain accurate hardware and software inventory records
• Support software‑related operational tasks such as license updates, vendor portal administration, and software request workflows
• Perform basic data validation and help identify optimization opportunities
• Prepare simple Excel‑based reports and documentation
• Contribute to continuous improvement of IT Support processes

If you’re interested in understanding the operational backbone that modern companies rely on and want to experience life inside a fast‑growing technology company, this internship offers a strong foundation for a dynamic career in IT.

• Enrolled in a IT related University degree
• Basic understanding of IT concepts (software, devices, SaaS vs. on‑prem)

• Local to Linz and able to come to the office 5 days a week.
• Familiar with one or more of the following technologies: MAC OS, Windows OS, Microsoft 365

• Strong written and verbal communication skills.

• Ability to work individually and in a team environment.
• Availability in October is required
• Strong attention to detail and structured working style
• Good analytical skills and comfort working with data
• Solid Excel skills (filters, pivot tables, basic formulas)
• Clear and proactive communication

• Dynatrace is a leader in unified observability and security.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.
• Delicious coffee, office snacks, and a lot of good vibes!

Dynatrace is an international company, and English is our standard language: all applications must be submitted in English.

Your CV and transcript of grades are mandatory. Please upload the most current version of both documents.

For the best application experience, we recommend using your laptop rather than a mobile device.

Given the high volume of applications we receive every year, a few weeks will be needed to go through them and provide each candidate with a fair evaluation.

We offer a monthly gross salary of €2,139 for HTL students and €2,632 for University and FH students.

We're proud to be an equal opportunity employer. We welcome your unique background, talents, values, and ideas—because diversity makes us stronger.