Swapcard is an AI-powered event management platform built for associations, trade shows, and conferences, helping organizers turn events into revenue-generating ecosystems through attendee networking, exhibitor engagement, registration, matchmaking, and analytics. We're a fully remote-first company with 200+ Swapcardians across 28+ countries and 40+ nationalities, united by our values: Curious, Value-Driven, Human, Ownership, and Resilient.
We're looking for a curious, detail-oriented IT Intern to join our IT & Security team. You'll be the first point of contact for internal IT support, help keep our global fleet of devices and software secure and organized, and contribute to the projects that keep Swapcard's remote-first team running smoothly.
What You'll Be Doing
Employee Support: Act as the first point of contact for internal IT helpdesk requests, troubleshooting hardware, software, and access issues for our remote team members.
Onboarding & Offboarding: Assist with the provisioning and de-provisioning of SaaS accounts (Google Workspace, Slack, Notion, Jira, etc.) for new and departing Swapcardians.
Asset Management: Help track and manage our global inventory of hardware and software licenses, ensuring our device management systems (MDM) are up to date.
Security & Compliance: Support the IT & Security team in maintaining our high cybersecurity standards. Help ensure that all employee devices are secure, compliant, and correctly configured according to our SOC 2 and ISO 27001 frameworks.
Documentation: Create and update internal IT documentation, knowledge base articles, and how-to guides to empower employees with self-service troubleshooting.
Process Improvement: Bring a “Curious” mindset to identify repetitive IT tasks and help the team automate workflows to improve efficiency.
What We're Looking For
Recently completed a degree in IT, Computer Science, Information Systems, or a related field.
Basic understanding of computer hardware, operating systems (Windows/macOS), and common SaaS tools.
Familiarity with device/endpoint management concepts (MDM) is a plus.
An interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
Strong problem-solving skills and a genuinely curious, self-starting attitude.
Clear written and verbal communication skills, comfortable working with a fully remote, international team.
Fluent in English.
What We Offer
A fully remote-first environment with flexible working hours.
Hands-on experience across IT support, security, and compliance in a fast-growing tech company.
Mentorship from an experienced IT & Security team.
The chance to work alongside colleagues from 40+ nationalities across 28+ countries.
A culture built on curiosity, ownership, and mutual care.
Skills Required
- Recently completed a degree in IT, Computer Science, Information Systems, or related field.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common SaaS tools.
- Strong problem-solving skills and a self-starting, curious attitude.
- Clear written and verbal communication skills; comfortable working with a fully remote, international team.
- Fluent in English.
- Familiarity with device/endpoint management concepts (MDM).
- Interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
What We Do
Run smarter in-person & hybrid events from one easy-to-use platform. At Swapcard we help leading tradeshow and conference organizers to grow their revenue YoY, by accelerating their digitalization, increase attendee satisfaction and exhibitor ROI. We believe that event organizers must use technology to sustain their growth and become data-driven. Our vision is that event organizers should build a community around their brand to nurture and grow their audience all year long. We offer an event and community platform, powered by Artificial Intelligence with access to event industry experts.
