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The Customer Support Specialist at Swapcard will be responsible for supporting platform users before, during, and after events, conducting webinars, creating event content, providing support online and onsite, and traveling to events as needed. The role requires prior customer service experience, tech and events knowledge, excellent interpersonal skills, and a service-oriented mindset.

Support users of the Swapcard platform before, during, and after events, run webinars, create content, provide event support, be the voice of users to improve the product.