Essential Duties and Responsibilities
- Perform basic sales and project management tasks.
- Research and evaluate solution options as needed.
- Confirm that product specifications meet customer requirements.
- Maintain current pricing information.
- Prepare quotes from engineering designs using current, competitive costs and appropriate margins. Account for all potential project costs and follow established processes.
- Leverage deal registration and promotional pricing programs, along with vendor relationships, to secure additional discounts.
- Register opportunities with appropriate vendors, including HP, HPE, and Dell.
- Accurately enter data into multiple software systems and create and maintain project records in the CRM database.
- Process orders by confirming that all required pre-project paperwork and tasks are complete, accurately entering line items into accounting software, and organizing and conducting pre-project team meetings.
- Track orders and run regular open-order reports. Coordinate with purchasing to ensure products arrive within project deadlines.
- Work with accounting to ensure completed projects are billed promptly.
- Create and process change orders and return requests.
- Maintain accurate customer account records and monitor customer inventories.
- Respond promptly to customer inquiries about products and services and follow up as needed.
- Communicate effectively with coworkers, vendors, and clients by phone, email, and in person each day.
- Organize onsite and Teams meetings.
- Provide backup coverage when coworkers are out of the office.
- Maintain a working knowledge of current IT technology and common practices to answer basic questions and recommend straightforward product solutions.
- Participate in product training as time permits.
- Meet departmental performance standards, goals, and objectives.
Competencies and Skills
- Solve problems, stay organized, meet deadlines, and take initiative on projects.
- Interpret instructions presented in written, verbal, diagram, or schedule form.
- Make sound, accurate business decisions with little or no supervision.
- Calculate discounts, interest, commissions, proportions, and percentages
- Demonstrate basic computer skills and experience using Microsoft Word, Excel, and Outlook.
- Knowledge of Sage200, MS Office Suite, ConnectWise, and D-Tools is a plus.
- Associate’s degree or 2–3 years of related experience.
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Skills Required
- Associate's degree or 2–3 years of related experience
- Basic computer skills and experience using Microsoft Word, Excel, and Outlook
- Ability to calculate discounts, interest, commissions, proportions, and percentages
- Ability to organize work, solve problems, meet deadlines, and make accurate business decisions
- Knowledge of Sage 200, Microsoft Office Suite, ConnectWise, and D-Tools
What We Do
Tusker (a DBA of ACP CreativIT) is a national mid-market IT solutions provider formed by unifying acquired regional firms under a new brand. It delivers integrated technology solutions including IT infrastructure and cabling, audio-visual and meeting-space systems, cloud infrastructure, cybersecurity, voice, managed services, smart workplace integrations, AI and analytics, serving clients across education, healthcare, retail, manufacturing, and government sectors.
