Key Responsibilities
- End-User & Device Support
- Install, configure, image, troubleshoot, and maintain Windows laptops, desktops, and peripherals.
- Provide ongoing technical support for users across multiple global locations.
- Support AWS VPN connectivity and remote access.
- Train users on new and existing IT systems.
- Endpoint & Asset Management
- Manage corporate devices using Manage Engine Endpoint Central / UEM.
- Maintain device inventory, lifecycle tracking, staging templates, and compliance policies.
- Automate Windows and laptop provisioning, imaging, and updates using scripts and built-in endpoint tools.
- Identity, Cloud & Collaboration Platforms
- Administer Google Workspace (user directory, authentication, access control).
- Support Microsoft services and licensing.
- Manage AWS cloud resources related to internal systems and user services.
- Implement PKI-based authentication for secure access to internal servers and services.
- Network & Connectivity
- Maintain local office networks and cross-site connectivity.
- Troubleshoot LAN, WAN, and VPN-related issues.
- Security Operations
- Enforce endpoint protection policies, monitor alerts, and assist with incident response.
- Apply cybersecurity best practices across devices, users, and infrastructure.
- Server & Data Center Operations
- Maintain Windows and Linux servers in:
- AWS cloud environments
- Physical on-premise data centers
- Ensure all hardware, operating systems, and internal services are fully operational.
- Configure and maintain PKI certificates for server authentication and secure communication.
- Development Infrastructure Support
- Support internal development tools including:
- Jenkins
- SVN
- Mantis ticketing system
- Collaborate with development teams on infrastructure requirements.
- Knowledge of containerized environments (Docker) is a plus.
- Vendor, License & Asset Management
- Procure laptops, peripherals, and IT equipment.
- Manage vendors and service providers.
- Maintain licensing for Microsoft, AWS, Adobe, and other enterprise tools.
- Reporting & Continuous Improvement
- Produce concise and accurate IT documentation and reports.
- Review existing systems, propose improvements, and assist in new technology implementation projects.
Required Knowledge & Technical Skills
- Administration of Windows and Linux operating systems.
- Endpoint management and automation using
- ManageEngine Endpoint Central PowerShell
- Bash / Shell scripting Experience with:
- Google Workspace Directory & authentication
- Active Directory fundamentals
- PKI-based authentication for servers and internal services
- Solid understanding of cybersecurity best practices.
- Ability to troubleshoot hardware, software, and network issues efficiently.
- Database fundamentals (Oracle, SQL Server, MySQL).
- AWS cloud infrastructure management.
- Knowledge of containerized environments (Docker).
- Experience supporting CI/CD pipelines and development environments.
Qualifications
- University degree in Computer Science, IT, or a related field, or equivalent experience.
- Previous experience in a corporate IT environment.
- Strong analytical, critical-thinking, and problem-solving abilities.
Top Skills
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
