The IT Infrastructure Manager-_Senior leads end-to-end delivery of infrastructure operations supporting the SEC ISS contract and SEC OIT mission objectives. This role is accountable for reliable, secure operations across enterprise server, storage, messaging, and remote access services in hybrid on-premises and cloud environments. The manager oversees Tier 2 and Tier 3 support, incident response, and root-cause-driven service restoration in alignment with operational performance requirements. The position drives risk management, governance, and continuous service improvement to sustain availability, resilience, and user productivity.
PRIMARY RESPONSIBILITIES
Infrastructure Service Delivery Leadership
- Lead service delivery for all IT infrastructure operations, including server and storage management, messaging support, and remote access services.
- Direct operations across data center, cloud, and remote environments to maintain service availability, performance, and continuity.
- Ensure infrastructure services are executed in accordance with ISS contract objectives, SEC standards, and established service levels.
- Coordinate production changes, maintenance windows, and release support to reduce operational disruption.
Incident, Problem, and Escalation Management
- Manage Tier 2 and Tier 3 troubleshooting and escalation for complex infrastructure incidents and service degradations.
- Lead incident response activities, service restoration, and cross-team coordination during operational events.
- Oversee root cause analysis and corrective actions to prevent recurrence and improve long-term stability.
- Analyze incident trends and recurring issues to prioritize remediation and strengthen problem management outcomes.
Team Leadership and Cross-Functional Coordination
- Manage multi-discipline technical teams responsible for infrastructure operations and support delivery.
- Set priorities, assign resources, and enforce accountability for quality, timeliness, and operational outcomes.
- Collaborate with service desk, engineering, cybersecurity, and program leadership to resolve dependencies and delivery risks.
- Provide operational status, risk reporting, and performance updates to stakeholders and contract leadership.
Risk, Compliance, and Service Improvement
- Perform risk analysis and risk management for infrastructure services, including operational and continuity risks.
- Drive IT service improvement initiatives focused on reliability, response effectiveness, and customer experience.
- Ensure operational documentation and activities support compliance, audit readiness, and governance expectations.
- Support contingency and continuity planning activities by integrating lessons learned and recovery requirements into operations.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Required Certification: PMP Certification or equivalent.
Experience:
- 8+ years of experience managing and leading delivery of IT infrastructure operations.
- Experience managing multi-discipline technical teams in enterprise IT environments.
Technical Skills:
- IT infrastructure operations leadership across server, storage, messaging, and remote access domains.
- Tier 2 and Tier 3 troubleshooting, escalation management, and incident response.
- Root cause analysis (RCA), risk analysis/management, and IT service improvement.
- Service delivery management for enterprise infrastructure operations.
PREFERRED QUALIFICATIONS
- Experience supporting SEC or other U.S. federal civilian agency IT operations.
- ITIL 4 certification and practical experience with incident/problem/service level management.
- Experience in hybrid infrastructure operations supporting on-premises and cloud platforms (e.g., Microsoft 365 GCC, Azure, AWS).
- Experience with enterprise storage and virtualization operations (e.g., NetApp, VMware, backup/disaster recovery tooling).
- Experience supporting FISMA/NIST-aligned controls, audit remediation, and zero-trust implementation efforts.
- ITIL 4 Foundation
- CISSP (or Security+)
- Microsoft Certified: Azure Administrator Associate
WORK ENVIRONMENT / OTHER
Operational Support: May require participation in on-call or surge support activities depending on operational needs.
Location: Telework
Travel: As required per contract direction.
EDUCATION & EXPERIENCE
BA degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:May 21, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's in a relevant field (e.g., Information Technology, Computer Science, Engineering)
- PMP Certification or equivalent
- 8+ years of experience managing IT infrastructure operations
- Experience managing multi-discipline technical teams
- Ability to obtain SEC Public Trust clearance
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
