IT Infrastructure Engineer

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to provide second-line technical support across the organization. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide Level 2 support for hardware, software, network, and system issues escalated from Level 1 support.
• Manage and maintain enterprise IT infrastructure including servers, storage, networking devices.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
• Support and maintain Windows and Mac operating systems, including patching and updates.
• Assist in the deployment, configuration, and maintenance of IT infrastructure including servers, switches, routers, and firewalls.
• Document technical issues and solutions in the ticketing system and knowledge base.
• Collaborate with vendors and third-party service providers for issue resolution and procurement.
• Participate in IT projects such as upgrades, migrations, and rollouts.
• Ensure compliance with IT policies, procedures, and security standards.
• Collaborate with cross-functional teams to implement IT solutions aligned with business needs.
• Ensure compliance with IT security policies, data protection regulations, and audit requirements.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in IT support or systems administration.
• Strong knowledge of Windows OS, Microsoft 365, Intune, Active Directory, and basic networking.
• Experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
• Familiarity with ITIL practices is a plus.
• Excellent communication and interpersonal skills.
• Experience in Patching management process
• Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Experience with virtualization technologies (VMware, Hyper-V).
• Exposure to cloud platforms like Azure or AWS.

Working Conditions:

• Onsite and remote users support
• May require occasional travel to branch offices or client sites.
• Flexible to work in shifts or on-call support as needed.