Job Description:
The Manager IT Infrastructure and Operations reports directly to the Director Regional Digital Transformation and IT Europe with a dotted line to the Global Director Infrastructure & Operations.
The Manager IT Infrastructure and Operations ensures the stability and efficiency of the IT systems of Antech in Europe. This role involves leading a team and optimizing IT infrastructure performance and day to day IT Operations of service desk across Europe. Key responsibilities include maintaining high availability of IT services, managing data centers and networks, and implementing security and disaster recovery best practices. The manager also focuses on risk mitigation and continuous improvement to support the organization’s goals.
Essential Duties and Responsibilities
- Lead and mentor a team of IT Infrastructure professionals.
- Foster a collaborative and high-performance work environment.
- Oversee the design, implementation, and maintenance of IT infrastructure.
- Ensure the stability, integrity, and efficient operation of systems
- Ensure high availability and reliability of IT services.
- Monitor system performance and address issues proactively.
- Implement best practices for IT security and data protection.
- Ensure compliance with relevant regulations and standards.
- Develop and maintain disaster recovery plans.
- Ensure business continuity through effective risk management.
- Identify opportunities for Infrastructure improvements.
- Stay updated with emerging technologies and industry trends.
- Oversee the helpdesk operations to ensure timely and effective support.
- Implement processes to improve helpdesk efficiency and user satisfaction.
Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
- Minimum of 7-10 years of experience in IT infrastructure management, including experience in leading a high-performance IT team.
- Proven experience in managing production networks (High availability)
- Experience in a laboratory or hospital environment is highly beneficial, with an understanding of the specific IT needs and compliance requirements in these settings.
- Strong background in IT security, disaster recovery, and business continuity planning.
Knowledge, Skills and Abilities
- Hands-on in-depth understanding of IT infrastructure, including servers, storage, networks, and cloud services.
- Proficiency in managing production networks.
- Knowledge of IT security principles and best practices.
- Familiarity with disaster recovery and business continuity planning.
- Experience working in a laboratory, hospital or production environment is highly beneficial.
- Strong communication and interpersonal skills.
- Ability to collaborate with internal stakeholders.
- Good leadership and team management abilities.
- Strong analytical and problem-solving abilities.
- Ability to identify and mitigate risks proactively.
- Capacity to develop and implement process improvements.
- Commitment to staying updated with emerging technologies and industry trends.
- Willingness to pursue relevant certifications and training.
- Strong focus on user satisfaction and service delivery.
- Ability to oversee helpdesk operations and ensure timely support.
- Proficiency in English is required.
- Knowledge of another European language is highly desirable.
- Travel upto 25%
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Antech is part of Science & Diagnostics, a division of Mars Petcare — and we are dedicated to one purpose: creating A BETTER WORLD FOR PETS™. Through comprehensive veterinary care, nutrition, breakthrough programs in diagnostics, wearable health monitoring, DNA testing and pet welfare, our 100,000 Petcare Associates help pets in more than 130 countries.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
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What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
