At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.
RESPONSIBILITIES:
- Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
- Track and update IT inventory
- Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
- Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
- Create desktop computer and laptop images
- Set up and configure new computers
- Install application software
- Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
- Work with vendors to help resolve technical issues
- Lift, move IT equipment and rearrange work areas for employees
- Create and maintain process documents
- Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
- Perform miscellaneous related duties and other duties as assigned
REQUIREMENTS:
- Certificate or Diploma from a Technical School plus one year of directly related experience
- Excellent interpersonal, verbal, and written skills
- Strong problem-solving and analytical thinking skills
- Experience using Windows 10, and Office 365 a plus
- Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
- Ability to multi-task and prioritize assignments
" This is not a remote position."
Skills Required
- Certificate or diploma from a technical school
- One year of directly related experience
- Excellent interpersonal, verbal, and written communication skills
- Strong problem-solving and analytical thinking skills
- Ability to multitask and prioritize assignments
- Experience using Windows 10 and Microsoft Office 365
- Experience with help desk software
- Experience with IT Glue Documentation software
- Experience with ConnectWise RMM
- Experience with Sophos Email Gateway
- Experience with Active Directory
What We Do
Olé Mexican Foods is a leading producer of authentic, high-quality Mexican-inspired food products serving retail, foodservice, and distribution partners across the United States. For over 30 years, Olé has built a reputation for delivering innovative tortilla and bakery solutions that combine tradition, quality, and operational excellence. Our brands are trusted by national retailers, regional grocers, and foodservice operators seeking consistency, freshness, and scalable manufacturing capabilities. Headquartered in Georgia, Olé continues to grow through strategic partnerships, manufacturing innovation, and a commitment to excellence at every level of our organization. At Olé, we believe great products start with great people. We are building a team of passionate professionals across sales, operations, manufacturing, and corporate functions who are driven to deliver results and create lasting partnerships. Let’s grow together.
