IT Helpdesk

Posted Yesterday
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San Jose, CA, USA
In-Office
32-34 Hourly
Mid level
Information Technology • Professional Services
The Role
Provides hands-on IT helpdesk and infrastructure support, including hardware and software installation, server racking, troubleshooting, repairs, system upgrades, Linux administration, backups, user support, documentation, asset management, inventory tracking, and physical audits. The role also supports infrastructure and R&D systems, tests new hardware and software, maintains installation procedures, and ensures electrical safety standards.
Summary Generated by Built In
Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

 

Job Description

  • Installing and configuring hardware and software components to ensure usability.
  • Rack and stacking Server, lifting up to 50lb weight.
  • Troubleshooting hardware and software issues.
  • Ensuring electrical safety standards are met.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Install and configure systems which support infrastructure and/or R&D activities.
  • Develop and maintain installation and configuration procedures.
  • Performing tests and evaluations of new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Conducting daily backup operations.
  • Managing technical documentation.
  • Operations and Support
  • Asset Management, includes 4 physical asset audits per year
  • Need to track inventory any time

 

Qualifications

  • 4+ years of experience in computer networks and systems maintenance.
  • A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
  • Forman deployment experience
  • Ansible experience
  • RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
  • Asset Management experience
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.             

Additional Information

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

Skills Required

  • 4+ years of experience in computer networks and systems maintenance
  • A+, Linux+, or Cisco Certified Network Associate accreditation
  • Foreman deployment experience
  • Ansible experience
  • Experience installing, managing, and supporting RHEL, CentOS, Rocky Linux, Ubuntu, and other Linux-based operating systems
  • Asset management experience
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Attention to detail
  • Good problem-solving skills
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The Company
HQ: Buena Park, CA
24 Employees
Year Founded: 1976

What We Do

Woongjin Inc. is a Korean based company in the US providing unique IT Consulting and Recruiting/Staffing services.

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