IT Helpdesk

Posted 2 Days Ago
Be an Early Applicant
San Jose, CA, USA
In-Office
31-31 Hourly
Mid level
Automotive • eCommerce • Manufacturing
The Role
Provides onsite IT helpdesk and technician support, including hardware and software installation, troubleshooting, system configuration, server rack-and-stack work, backups, documentation, user assistance, infrastructure and R&D support, and asset and inventory management. The role also performs hardware repairs, software and hardware testing, system upgrades, electrical safety checks, and recurring physical asset audits.
Summary Generated by Built In
Company Description

1 yr Contract

On Site

Pay Rate: ~$31~/hr (DOE)

We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.

Job Description

  • Installing and configuring hardware and software components to ensure usability.
  • Rack and stacking Server, lifting up to 50lb weight.
  • Troubleshooting hardware and software issues.
  • Ensuring electrical safety standards are met.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Install and configure systems which support infrastructure and/or R&D activities.
  • Develop and maintain installation and configuration procedures.
  • Performing tests and evaluations of new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Conducting daily backup operations.
  • Managing technical documentation.
  • Operations and Support
  • Asset Management, includes 4 physical asset audits per year
  • Need to track inventory any time

Qualifications

  • 4+ years of experience in computer networks and systems maintenance.
  • A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
  • Forman deployment experience
  • Ansible experience
  • RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
  • Asset Management experience
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.   

Additional Information

All your information will be kept confidential according to EEO guidelines. 

Skills Required

  • 4+ years of experience in computer networks and systems maintenance
  • A+, Linux+, or Cisco Certified Network Associate accreditation
  • Foreman deployment experience
  • Ansible experience
  • Experience installing, managing, and supporting RHEL, CentOS, Rocky Linux, Ubuntu, and other Linux-based operating systems
  • Asset management experience
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Attention to detail
  • Good problem-solving skills
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The Company

What We Do

SBT Global, Inc. is the premier manufacturer of personal watercraft (PWC) and jet boat parts, offering a wide range of remanufactured and new engines, engine blocks, crankshafts, pump parts, rebuild kits, and cables. As the largest supplier of aftermarket PWC parts, they provide a one-stop shop experience for customers, combining high-quality manufacturing with expert technical support to make PWC ownership more affordable.

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