We're building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
We are looking for a team player who can establish effective working relationships up to board-level management, be client-oriented, and be ready for multitasking work. This position will be part of our Corporate IT department, supporting our company.
The IT HelpDesk Engineer will handle tech support for PC and peripherals via onsite work and remote site support via RDP or telephone. Will troubleshoot customer issues involving desktop hardware, operating system, application and networking issues. In this role, you will need to be an organized and knowledgeable problem-solver, who has excellent customer service skills.
Key Responsibilities
- Provide pro-active response and maintenance of IT Systems to minimize user disruption.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Consult with users and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Repair and upgrade computers.
- Format and reinstall OS in PCs.
- Install /uninstall software applications.
- Troubleshoot Windows 11 issues.
- Troubleshoot problems with software application.
- Support remote users.
- Inventory Management - Ensure availability of adequate stock on hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained.
Requirements
- Minimum 2 year experience as IT HelpDesk Engineer or similar.
- General Windows 11 knowledge.
- Knowledge of Microsoft Active Directory, Office.
- Knowledge of network.
- Excellent problem-solving skills, analytical way of thinking, target oriented.
- Willing to learn new technologies and develop IT skills.
- Well organized, open-minded and team player person.
- English advance
- Spanish advanced/native
- Optional: Certification ITIL / CompTIA
Education
Bachelor’s degree or equivalent in IT related area.
#LI-TM1
Skills Required
- Minimum 2 year experience as IT HelpDesk Engineer or similar
- General Windows 11 knowledge
- Knowledge of Microsoft Active Directory
- Knowledge of Microsoft Office
- Knowledge of networking
- Experience supporting remote users (RDP/telephone)
- Ability to repair/upgrade PCs and reinstall operating systems
- Inventory management and refresh of end-of-life equipment
- Bachelor's degree or equivalent in IT related area
- Excellent problem-solving and analytical skills
- Willingness to learn new technologies
- Well organized, open-minded and team player
- English advanced
- Spanish advanced/native
- Certification ITIL / CompTIA
Netcracker Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netcracker Technology and has not been reviewed or approved by Netcracker Technology.
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Fair & Transparent Compensation — Pay is often characterized as decent to good, with several descriptions of good salary and compensation. Compensation competitiveness appears stronger in certain roles and locations, particularly for technical and sales-related positions.
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Pay Growth & Progression — Year-over-year pay growth is sometimes portrayed positively, with references to good hikes and compensation increases over time. This suggests at least some pathways where compensation improves with tenure or performance.
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Healthcare Strength — Health and protection coverage is described as comprehensive, including health, life, accident, and disability plans with multiple coverage options. Access to an Employee Assistance Program is also positioned as part of the support offering.
Netcracker Technology Insights
What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
