IT Helpdesk Specialist

Posted An Hour Ago
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Cambridge, MA, USA
Hybrid
60K-100K Annually
Mid level
Aerospace • Artificial Intelligence • Computer Vision • Machine Learning • Natural Language Processing • Software • Defense
Welcome to MORSE!
The Role
Provide Tier 1/2 support across MacOS, Windows, and Linux; onboard employees; troubleshoot desktops, servers, and networks; assist with cybersecurity architecture, vulnerability scanning, incident response, audits, and compliance documentation.
Summary Generated by Built In

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem. 

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities
  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  • Onboard and support new employees, including account setup and hardware/software configuration.

  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  • Review and investigate audit records for anomalies or signs of compromise.
  • Support compliance oversight by helping document and track controls and mitigation steps.

Requirements 
  • Strong troubleshooting skills with MacOS, Windows, and Linux

  • Scripting experience in Bash/shell and Python

  • Understanding of cybersecurity principles, common IT architectures, and network protocols

  • Familiarity with system administration (account management, servers, virtualization, patching)

  • Experience with vulnerability scanning tools and incident response processes

  • Strong written communication skills to create clear technical documentation
  • US Citizenship required and ability to obtain a US Security Clearance 

 

MORSE Corp’s salary range for this role carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Therefore, final offer amounts may vary from the amount stated. Depending on role eligibility, total compensation may also include bonus, stock, 401(k) match, paid time off, medical, dental, vision and life insurance.

Employees also receive 10 paid holidays per year. MORSE maintains an “open” leave policy that does not restrict exempt, regular full-time employees to a specific number of paid sick or vacation days. However, this policy is not an “unlimited” paid leave policy. 

Compensation
$60,000$100,000 USD

The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success with an emphasis on exceptionalism and delivering mission-critical impact to our customers. For more information, please visit www.morsecorp.com.

 

Skills Required

  • Strong troubleshooting skills with MacOS, Windows, and Linux
  • Scripting experience in Bash/shell and Python
  • Understanding of cybersecurity principles, common IT architectures, and network protocols
  • Familiarity with system administration (account management, servers, virtualization, patching)
  • Experience with vulnerability scanning tools and incident response processes
  • Strong written communication skills to create clear technical documentation
  • US Citizenship required and ability to obtain a US Security Clearance

What the Team is Saying

Tyler Pearl
Eddy Scott

MORSE Corp Compensation & Benefits Highlights

  • Equity Value & Accessibility Employee ownership is described as 100% employee‑owned with all full‑time employees as shareholders, and company equity is included in total rewards. Feedback suggests broad access to ownership enhances alignment and potential long‑term value.
  • Healthcare Strength Health, dental, vision, life, and short/long‑term disability insurance are enumerated alongside mental health benefits and FSA options. Feedback suggests the breadth of coverage is comprehensive and well‑rounded.
  • Leave & Time Off Breadth An open/unlimited PTO policy, paid holidays and sick time, and generous parental leave with a return‑to‑work program are highlighted. Feedback suggests flexibility in time off and family support is a notable strength.

MORSE Corp Insights

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The Company
HQ: Cambridge, MA
195 Employees
Year Founded: 2014

What We Do

MORSE is a specially selected team of scientists, engineers, and software developers who use asymmetric and unconventional approaches to deploy practical solutions that solve difficult multi-disciplinary problems faced by the US National Security Ecosystem.

Why Work With Us

We have culture of exceptionally talented, smart individuals united by the goal of fielding high-quality, novel technology to support our customers in the National Security Ecosystem. The internal MORSE ethos involves fostering individuals to pursue goals and interests, innovate, and solve hard problems.

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MORSE Corp Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Most of our staff are in the office 3+ days a week

Typical time on-site: Flexible
Company Office Image
HQCambridge, MA
Company Office Image
Arlington, VA office
Seattle, WA Office
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