The Role
The IT Helpdesk Intern will troubleshoot and resolve technical issues for internal employees, support endpoint management, and assist with software and hardware specifications.
Summary Generated by Built In
⭐ Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
⭐ About the Role
Do you love solving technical problems to help non-technical people? Are you ready to be part of a rapid-growth, funded startup? If your answer to these questions is ‘Yes’, Lodgify is the right place for you to learn and acquire new skills.
As an IT Support Intern at Lodgify your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies, to maintain and improve the working environment of the internal users. You will directly support employees and help them to do their best work with reliable and efficient technology.
⭐ How will you make an impact?
- Handle IT support requests from internal employees
- Endpoint management through Jumpcloud
- Laptop, mobile and IOT device troubleshooting
- Third party software administration (Google Workspace, MS Office, Slack, Notion, etc)
- User account management (Google Workspace, Jumpcloud)
- Device provisioning using the Asset Management System
- Password management and administration through Keeper
- VoIP phone system maintenance (3CX)
- Video conferencing support (Google Meet, Airtame)
- Technical documentation in our wiki in Notion
- Define software and hardware specifications in response to user requirements
- Identify and propose areas to maximise user experience and productivity in the working environment.
⭐ What makes you a great fit?
- Undergraduate or Degree in computer science/engineering or other related field
- Familiar with IT support concepts
- Good technical knowledge of Operating Systems (Windows, MAC, and Linux), computer hardware, and networking with hands-on troubleshooting experience
- Able to read and understand technical manuals and process documentation
- Strong problem-solving skills with the ability to research and troubleshoot complex IT-related issues
- Ability to translate and demonstrate complex technical solutions to non-technical users
- Proven team-working skills by working in a collaborative environment
- Strong customer service focus
- Good communication skills in English, both written and verbal
- Strong organizational skills with the ability to efficiently prioritize and execute tasks.
⭐ How can you earn extra bonus points?
- Familiar to JIRA, Gworkspace, hardware solutions for videoconferencing rooms
- Skilled in Ping Pong, our team has a reputation to maintain!
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🤩 Kickstart your career journey with a paid internship that values your skills and potential.
💻 Get the tools for your daily tasks—awesome computers and gadgets included!
💟 Great culture & working environment with an international team of over 60 different nationalities.
👨🏼🏫 You’ll be guided by a mentor during your internship to support your learning process.
🌟 Regular team-building events like football tournaments, wine tastings, hikes, kayaking, and more!
🥑 Daily breakfast buffet at the office: coffee, avocado toast, sandwiches, cookies, fruits and much more!
🎯 Work hard, play harder! Our offices come fully equipped with ping pong, foosball, and more for a dynamic and fun workspace.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🏖️ 6 holidays included in your six-month internship contract.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
Top Skills
3Cx
Airtame
Google Workspace
Jumpcloud
Linux
macOS
MS Office
Notion
Slack
Windows
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The Company
What We Do
Lodgify is a constantly growing tech start-up, focused on building vacation rental software that enables vacation rental owners to independently manage and market their business online. We do so by providing them with easy-to-build websites, including a booking and reservation system, various synchronisation options, and payment collection options. We are +300 Lodgifiers strong, and you can find us working in Barcelona and all around the world! We are working in a hybrid mode and provide our team members with an option to work from home and spend additional time with their family, friends and pets. With nearly 50 nationalities, we celebrate diversity daily! With 43% of female and 57% of male employees we are striving to establish a gender balance. Actions are continuously taken to include more women in our Tech teams.
