Position Summary
Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.
Primary Responsibilities
The intern will assist with the following tasks:
- Diagnose and troubleshoot common hardware and software issues
- Leverage Copilot AI and automation solutions to enhance workflows
- Build AI solutions
- Document all incidents into ServiceNow (Ticketing System)
- Configure and deploy Windows desktops, including assembly and disassembly
- Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
- Manage, troubleshoot, and deploy mobile devices
- Provide QA testing on major IT projects
- Microsoft Teams Deployment
- Desktop PC and VDI performance monitoring
- Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)
Candidate Background and Qualifications
- Student currently pursuing a bachelor’s degree
- Minimum 3.0 GPA
- Experience/coursework in AI preferred
- Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
- Excellent written and oral communication skills
- Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
- Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
- Excellent organizational and time management skills
The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.
Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).
Skills Required
- Currently pursuing a bachelor's degree
- Minimum 3.0 GPA
- Proficiency with desktop and laptop PC hardware
- Proficiency with mobile devices
- Proficiency with Windows 10
- Proficiency with Microsoft Office, including Teams, Outlook, Word, Excel, and PowerPoint
- Excellent written and oral communication skills
- Ability to manage multiple responsibilities and present assignments accurately
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
- Experience or coursework in AI
What We Do
Assured Guaranty is the leading provider of financial guaranty insurance. We guarantee timely payment of scheduled principal and interest when due on municipal, public infrastructure and structured financings. Issuers use our financial guarantees to lower their cost of funds, broaden distribution and diversify funding sources. For more than three decades, our insurance subsidiaries have helped to lower the cost of borrowing for municipalities and other issuers across the United States by guaranteeing a wide range of tax-exempt and taxable, investment-grade, municipal bonds that are supported by either tax revenues or revenues from essential public projects or services. From schools to clean water, from transportation projects to hospitals and more, we help municipalities build sustainable public infrastructure and better serve their residents, including their underserved and at-risk communities. We are also active in the United Kingdom, Europe, Australia and other developed countries, where we guarantee public-private partnership, local authority and regulated utility financings. In structured finance, globally, we guarantee asset securitizations and craft custom applications of our guarantees to assist our institutional clients in managing their portfolio risk and capital. For investors, our value proposition includes not only the security of our unconditional, irrevocable guaranty but also our experienced credit selection, underwriting and surveillance. Our business model has proven its resilience through multiple business cycles, and we have demonstrated our commitment to maintaining the financial strength to protect our policyholders for the life of their insured investments. In addition, our subsidiary Assured Investment Management LLC provides alternative investment management and advisory services to institutional and other qualified investors through our investment arm and offers a variety of credit-focused strategies and structured finance solutions.
