IT Helpdesk Analyst

Key Responsibilities

To administer, monitor and maintain the Information Technology infrastructure to ensure technical bases and end users are operational and working efficiently.

• End user support including PC operating systems, hardware, video conference, applications, mobile devices and peripherals
• Maintenance of desktop PCs, patches, updates, etc.
• Monitor and maintain Microsoft Windows Servers and Active Directory
• Backup IT Administrator(s) as needed on any technical issues
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform workstation hardware and software upgrades as required
• Maintain inventory of all equipment, software and licenses
• Assist PC and IT accessories procurement
• Collaborate with other team members in the IT department (regional and global) to support corporate ad-hoc projects or perform any IT related assignments
• Must be willing to work after hours when necessary

Required Skills

• At least 2 years end-user IT support experience
• Good knowledge of MS Windows desktop & server, MS Office, Cisco devices, IP phones, video conference systems and Zscaler
• Strong sense of responsibility, independent, self-motivated
• Good command of English and Mandarin, Cantonese is a plus

About Smith

Founded in 1984, Smith sources, manages, and distributes the electronic components that go into everything from mobile phones and computers to appliances and automobiles. Smith is the leading independent distributor of electronic components and ranks eighth among all global distributors.

We buy and sell components 24 hours per day, with global sales of USD $3.4 billion in 2025 and in excess of USD $16 billion over the last five years. We’re always moving as we help manufacturers navigate market shifts, customize supply chain solutions, test components using cutting-edge technology, and more.

As a privately held company, Smith employs more than 700 people worldwide, with offices spanning four continents. Our team members are spread out around the world while staying connected to each other, allowing us to provide the expertise of a multinational company while still giving the tailored support of a local business. We have regional headquarters in Houston, Amsterdam, and Hong Kong (China) sales and purchasing offices in Austin, Bangalore, Berlin, Cluj-Napoca, Guadalajara, London, Munich, New York, Penang, São Paulo, Seoul, Shanghai, Shenzhen, and Tokyo, and distribution hubs in Houston, Amsterdam, Hong Kong (China), and Singapore.

What We Offer

• Opportunity for a return offer with a permanent position for high potential candidates upon graduation

• Professional mentorship and hands on experience to accelerate your personal and career development

• Collaborative, energetic, and motivating team culture that supports learning and growth

• Prime office location in the central business district with a modern, comfortable, and well equipped workspace

• Engaging company events and team outings that foster connection and belonging

#LI-CL

We are an Equal Opportunity/Affirmative Action Employer.