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The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.
IT Helpdesk Administrator:
- Take inbound calls or emails and work to resolve issues via internal and remote support tools
- Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
- Setup new user equipment, trouble shoot user accounts, printers, and password resets
- The ability to learn quickly and adapt to changing requirements
- Create, maintain or adjust Best Practices
- Work After Hours and Weekends when required
- Provide all Tier 1 level support. Assist in escalating calls as needed
Technical Skills Required:
- Proficiency with Windows
- Experience with Office 365
- Profound logic and troubleshooting skills for software and hardware
Additional Skills Required:
- Strong interpersonal skills to effectively communicate with users, and co workers
- Understand and practice phone and email etiquette
- Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
- Any other duties as needed
- Background Check and Drug Screen required
Skills Required
- Proficiency with Windows
- Experience with Office 365
- Experience using Zendesk or help desk ticketing systems
- Experience troubleshooting software and hardware (profound logic and troubleshooting skills)
- Ability to take inbound calls and emails and resolve issues via remote support tools
- Setup new user equipment and troubleshoot user accounts, printers, and password resets
- Provide Tier 1 support and escalate calls as needed
- Monitor and clear alerts in the Help Desk ticket system daily
- Strong interpersonal and communication skills, phone and email etiquette
- Ability to learn quickly and adapt to changing requirements
- Work after hours and weekends when required
- Background check and drug screen required
The Raymond Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Raymond Corporation and has not been reviewed or approved by The Raymond Corporation.
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Healthcare Strength — Health coverage is repeatedly described as very good or affordable, with multiple plan options available. Feedback suggests the medical, dental, and vision lineup meaningfully bolsters overall compensation value.
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Retirement Support — A 401(k) with company match is offered alongside a profit‑sharing component in profitable years. Feedback suggests these features add long‑term value to total rewards even as details can vary.
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Flexible Benefits — Benefit menus include HSAs/FSAs, wellness support, tuition assistance, and optional add‑ons like legal and pet insurance. Feedback suggests the breadth of choices allows tailoring coverage to individual needs.
The Raymond Corporation Insights
What We Do
Yes. We make great lift trucks. But that’s just the beginning. We also look at every aspect of a warehouse – labor, technology, service, forklift training, automation and equipment – and we deliver intralogistics solutions that improve warehouse operations. And that’s more than just a great forklift. That’s Raymond. For more information, visit us at raymondcorp.com
