************************NO SPONSORSHIP GIVEN AT THIS TIME***************************
The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.
IT Helpdesk Administrator:
- Take inbound calls or emails and work to resolve issues via internal and remote support tools
- Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
- Setup new user equipment, trouble shoot user accounts, printers, and password resets
- The ability to learn quickly and adapt to changing requirements
- Create, maintain or adjust Best Practices
- Work After Hours and Weekends when required
- Provide all Tier 1 level support. Assist in escalating calls as needed
Technical Skills Required:
- Proficiency with Windows
- Experience with Office 365
- Profound logic and troubleshooting skills for software and hardware
Additional Skills Required:
- Strong interpersonal skills to effectively communicate with users, and co workers
- Understand and practice phone and email etiquette
- Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
- Any other duties as needed
- Background Check and Drug Screen required
Skills Required
- Proficiency with Windows
- Experience with Office 365
- Experience using Zendesk or similar ticketing system
- Ability to use remote support tools and manage virtual desktops
- Troubleshooting skills for software and hardware
- Set up new user equipment and configure accounts, printers, password resets
- Provide Tier 1 support and escalate issues as needed
- Strong interpersonal, phone, and email communication skills
- Ability to learn quickly and adapt to changing requirements
- Willingness to work after hours and weekends when required
- Background check and drug screen
What We Do
Simply put – we invest in our people. Whether it’s competitive pay, cutting-edge technology, various benefits options, or annual reward, we show our Associates (what we call Malin employees) what it means to be valued and give them the resources to help make their jobs easier. We work hard. We play hard. We put our customers first and have a good time while doing it. Our customers are some of the biggest, most trusted companies in the world. Family festivities, company celebrations, and team-building events are just a few ways we let loose and have fun in between.
