IT Help Desk – Sydney Office
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 3200+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
About The Role- Provide 1st level support to all monday.com employees globally, ensuring high-quality service and quick resolution times.
- Respond to IT support tickets and troubleshoot Apple and Microsoft hardware/software problems, both on-site and remotely.
- AI Enablement: Support and educate employees on the use of internal AI productivity tools and LLMs to improve their daily workflows.
- Configure, install, and maintain all office technical equipment (laptops, printers, monitors, and peripherals).
- Manage A/V conferencing systems for internal/external meetings and company-wide events.
- Provide basic network assistance (LAN, Wireless, and VPN).
- Maintain an active inventory of all IT assets using modern device management services.
- 2+ years of proven experience in IT Help Desk roles supporting 200+ users.
- AI Literacy: Familiarity with AI productivity tools (e.g., Claude, Gemini, or Copilots) and an interest in how AI can automate routine IT tasks and employee workflows.
- Strong ability to install, administer, and troubleshoot computer hardware and software (Mac OS X is a big advantage).
- Experience with G-suite / Microsoft Office 365 and Okta.
- JAMF knowledge is a significant plus.
- Experience with video conference systems (Zoom, Rooms, etc.).
- Excellent analytical skills and a customer-service-oriented mindset.
- Problem-solving Pro: Ability to thrive under pressure and multi-task in a fast-paced environment.
- Excellent written and verbal communication skills in English.
IT Help Desk
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision, with mental‑health support through counseling sessions and recent mentions of fertility support in the U.S.
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Leave & Time Off Breadth — PTO spans roughly 16–22 days by tenure with about 80 hours of paid sick time, alongside notable paid parental leave and adoption assistance.
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Retirement Support — A 401(k) is provided with a company contribution regardless of employee contribution, offering straightforward retirement support.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
