IT Help Desk Support Analyst

IT Help Desk Support Analyst – Sydney CBD

Location: Sydney CBD, NSW (World Square)
Company: BGIS – Corporate Services
Employment Type: Full-Time, Permanent, On-Site (Monday to Friday, 8:30am – 5:00pm)
Salary: $70,000 – $75,000 + Superannuation

🌿 We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We pride ourselves on maintaining high standards of safety, efficiency and operational excellence while creating opportunities for our people to grow and thrive.

Purpose of the Role

BGIS is seeking an IT Help Desk Support Analyst to join our friendly and collaborative IT Services team based in our Sydney CBD office. Reporting to the IT Services team, you will provide first-line technical support to employees across the business, helping resolve day-to-day IT issues while delivering an outstanding customer experience. 

This is an excellent opportunity for an IT graduate or someone early in their IT career who enjoys helping people, learning new technologies and building practical experience in a supportive environment. You'll be part of a close-knit team that values collaboration, knowledge sharing and continuous learning. 

Key Responsibilities

• Provide first-level IT support via phone, email and service desk requests.
• Troubleshoot hardware, software, Microsoft 365, Active Directory, Azure AD and network connectivity issues.
• Manage user accounts, permissions and IT asset records.
• Configure, deploy and maintain laptops, monitors and other IT equipment.
• Log, prioritise and resolve support requests within agreed service levels.
• Maintain accurate documentation and contribute to the IT knowledge base.
• Work collaboratively with other IT specialists to resolve more complex technical issues.
• Communicate technical information clearly and professionally to users with varying levels of technical knowledge.

Education, Experience & Skills

Essential

• Recent qualification or studies in Information Technology, Computer Science, Networking or a related discipline, or experience in an IT Help Desk or technical support role.
• Strong customer service and communication skills.
• A genuine interest in technology and eagerness to continue learning.
• Basic understanding of Microsoft Windows, Microsoft 365, Active Directory and networking concepts.
• Strong organisational skills with excellent attention to detail.
• Ability to manage competing priorities while maintaining a positive and professional approach.

Desirable

• Experience using IT service desk or ticketing systems.
• Exposure to supporting enterprise IT environments.
• Knowledge of Azure Active Directory.
• CompTIA A+, Network+ or ITIL Foundation certification.
• Experience configuring desktop hardware and peripherals.

Workplace Flexibility

This role is based full-time from our modern Sydney CBD office at World Square, conveniently located close to public transport. As this position provides hands-on support to our business, 100% office attendance is required.

Why Join BGIS?

Key Benefits Include:

✔ Spot recognition vouchers and a $2,000 Employee Referral Bonus.
✔ Access to Flare for discounts across retailers, utilities, travel and more.
✔ Fitness Passport, employee discounts and annual flu vaccination vouchers.
✔ AFR Best Places to Work 2024 & 2025.
✔ Winner of the Inspiring Workplaces Award 2025.
✔ Career development opportunities, internal mobility and secondments across Australia.
✔ Endorsed by WORK180 as an employer of choice for women and recognised as a Top 101 Workplace for Women in 2026.
✔ Two paid volunteer days each year, wellbeing programs and Employee Assistance Program (EAP).
✔ Be part of a global organisation with over 12,000 employees delivering innovative facilities, engineering and technical services worldwide.

About BGIS

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management and technical services. We employ over 12,000 people worldwide and manage more than 50,000 diverse facilities, including critical environments such as data centres. Our clients span Healthcare, Government, Higher Education, Utilities and Corporate sectors.

How to Apply

If you're passionate about technology, enjoy helping people and are looking to build your IT career within a supportive and collaborative team, we'd love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals and people from culturally diverse backgrounds.

Eligibility

Applicants must be Australian Citizens or Permanent Residents to be considered for this opportunity.

Apply Now

Join a workplace that values diversity, collaboration, continuous learning and innovation.

Explore more opportunities at https://apac.bgis.com