Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistic
What you'll doUnderstand the business
- Work with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.
- Map current processes and spot opportunities to simplify, automate or improve them.
- Turn needs into clear requirements, process flows, user stories and acceptance criteria.
Explore and build
- Explore new tools and features, test them against real use cases and recommend what's worth pursuing.
- Build prototypes and proofs of concept quickly to show value and gather feedback before scaling.
- Build, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.
- Query and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.
Connect the dots
- Understand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.
- Work with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.
- Apply sound practices around data confidentiality, access and security in everything you build.
Deliver and drive adoption
- Plan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.
- Help users adopt new solutions through demos, training, documentation and hands-on support.
- Monitor solutions after go-live, collect feedback and keep improving them.
- Share what you learn and bring new ideas and recommendations to the team.
What you bring
- A degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.
- Experience in functional analysis, business analysis, system implementation or process improvement.
- Curiosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.
- Ability to learn new systems quickly and move comfortably between business processes, data and technology.
- A structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.
- Ownership. You manage your priorities and follow through from idea to adoption.
- Clear communication. You can explain technical solutions simply and support users through change.
- Sound judgment when handling sensitive data and system access.
- Fluency in French and English.
Assets
Microsoft and low-code
- Power Platform (Power Apps, Power Automate)
- Microsoft Copilot / Copilot Studio
- Microsoft 365 and SharePoint
Data
- SQL (querying, joins, data validation)
- Python, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation
- Microsoft Fabric, Dataverse or Snowflake
- Power BI or other reporting tools
Integration and business systems
- EDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project
- APIs and system integrations (REST, JSON, file-based exchanges)
- ERP or HRIS (e.g. Business Central, Workday)
Ways of working
- Agile delivery, Jira / Confluence
- Process mapping (e.g. BPMN)
- Microsoft certifications (Power Platform, Fabric, Microsoft 365)
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Care & Well‑Being Activities
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Skills Required
- Degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field, or equivalent education and practical experience
- Experience in functional analysis, business analysis, system implementation, or process improvement
- Ability to learn new systems quickly and work across business processes, data, and technology
- Structured and analytical problem-solving mindset, including troubleshooting unfamiliar issues
- Ability to manage priorities and follow through from idea to adoption
- Clear communication skills, including explaining technical solutions and supporting users through change
- Sound judgment when handling sensitive data and system access
- Fluency in French and English
- Experience with Power Platform, Power Apps, or Power Automate
- Experience with Microsoft Copilot, Copilot Studio, Microsoft 365, or SharePoint
- SQL experience, including querying, joins, and data validation
- Python and notebook experience for data analysis, transformation, or automation
- Experience with Microsoft Fabric, Dataverse, Snowflake, Power BI, or other reporting tools
- EDI experience, including X12, EDIFACT, mapping, or trading partner onboarding
- Experience with APIs, REST, JSON, file-based exchanges, ERP, or HRIS systems
- Experience with Business Central or Workday
- Agile delivery experience and familiarity with Jira or Confluence
- Process mapping experience, such as BPMN
- Microsoft certifications in Power Platform, Fabric, or Microsoft 365
What We Do
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande. __ Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.
