Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
IT Finance Business Systems Analyst
About the Role
This role will be part of the IT organization at Five9, which is responsible for Enterprise Applications management.
We are seeking a Finance Systems Analyst who has strong knowledge of Billing Systems and broader Order-to-Cash (O2C) operations and processes as well as knowledge of subscription and usage-based revenue models.
This role will work closely with.
- The business teams who manage Contracts, Orders, Billing, and Invoicing to understand current state challenges and provide guidance and ideation on what can be done to solve those problems.
- IT development team who is responsible for implementing technical changes required to improve the business process.
This is an excellent opportunity for someone who is comfortable operating at the intersection of IT systems and finance operations and supporting system enhancements and projects within the Order-to-Cash ecosystem
What You’ll Do
- Have a solid understanding of billing and invoicing systems, billing, rating and invoicing processes and knowledge of subscription and usage-based billing models
- Lead discovery and requirements meetings with business stakeholders to understand system and process challenges and translate those into business requirements
- Conduct workshops and meetings with business stakeholders to document processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle when required.
- Analyze business requests and translate into functional specifications and documentation for the development team.
- Develop and document deep business processes and domain knowledge to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
- Backlog prioritization and grooming
- Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
- Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
- Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing
- Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,
Qualifications:
- Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements
- Strong written communication skills, including process documentation, release notes, and end-user enablement materials
Required Qualifications
- ~5-7 years of experience as a Business Systems Analyst in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions.
- Solid understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication, follow-up and collaboration skills
- Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
- Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria) and Salesforce.com
- Experience supporting projects within Order-to-Cash or Finance Systems environments
We’ll be super impressed if you have experience in these:
- LogiSense Billing Platform (or equivalent rating/billing platform)
- Understand usage-based sales & billing motion
- Salesforce CPQ
- Workato Integrations
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- ~5-7 years of experience as a Business Systems Analyst in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions
- Solid understanding of Lead-to-Cash processes including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication, follow-up and collaboration skills
- Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
- Experience with usage-based or subscription billing platforms such as LogiSense, Zuora, Aria and Salesforce.com
- Experience supporting projects within Order-to-Cash or Finance Systems environments
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
