IT Field Administrator

JOB SUMMARY:

The IT Administrator, Retail is responsible for providing excellent customer service, managing multiple IT projects, completing varying volumes of helpdesk support tickets, and coordinating vendors, as retail business needs demand. This role will support our retail stores across the country.

JOB DUTIES:

Core duties and responsibilities include the following. Other duties may be assigned.

· Manage distributed network infrastructure, manage consolidation, and upgrade projects for all infrastructure with support from Director of IT.

· Manage building systems infrastructure, including access control systems, camera systems, and other related infrastructure.

· Administer IT systems and software, including install and test of system or application upgrades, patches, fixes etc.

· Investigate and resolve system, service, or infrastructure failures.

· Install and test system or application upgrades, patches, fixes etc.

· Create and improve internal workflow process for submitting, tracking, and resolving IT concerns.

· Assist in designing and implementing new systems and decommissioning old systems.

· Function as point of contact for employees on internal issues; escalate issues as needed.

· Train staff to maximize the potential of existing technology, take inexperienced users through the orientation process, and provide additional support and training upon request.

· Administer and support users in Office365, POS systems and industry specific applications.

· Maintain internal system support documentation.

· Maintain equipment and manage asset inventory lists.

· Participate in rotating on call schedule.

· Manage multiple short-term and long-term projects cooperatively with Director of IT.

SUPERVISORY RESPONSIBILITIES:

None.

JOB REQUIREMENTS:

· 5+ years systems administration and related help desk experience, or equivalent combination of education and experience required.

· Regular travel to Retail Stores or other off-site locations is required (MI, MO, CT, IL, MA, and NJ). 

· Associates or Bachelor’s degree in computer information systems preferred, but not required.

· Previous Helpdesk support experience required, and remote Helpdesk support experience preferred.

· Strong working knowledge of Windows server and desktop operating systems.

· Strong working knowledge of end user equipment configuration and troubleshooting, including desktops, laptops, RF scan guns, iPads, cell phones, and printers.

· Working knowledge of logic controllers and similar building management systems.

· Experience managing security and surveillance systems.

· Virtualization, advanced networking, VoIP telephony, or Office365 skills preferred

· Customer service oriented with a focus on follow through.

· Ability to learn and support industry specific or custom software.

· Ability to determine urgency and prioritize work appropriately.

· Flexibility to work independently or in a team as needs require.

· Strong oral and written communication, documentation, and interpersonal skills.

· Must be at least 21 years of age and able to pass a background check

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

· Employee is occasionally required to stand, walk, reach with hands and arms; employee is frequently required to use hands or fingers to handle or feel; employee is regularly required to sit, talk, or hear.

· Employees are frequently required to lift up to 10 pounds.