Purpose of the Job
The IT Engineer is an experienced level position involved in the planning, execution, and management of new applications into existing systems and software throughout the enterprise.
This position is designed to provide the IT infrastructure required to run application software to support the computational and information needs of the company.
The successful candidate will act as the first point of contact for all IT helpdesk queries, resolving issues directly or escalating them to senior engineers as required. Overall, the role ensures that technical operations run smoothly and hardware and operating systems are expertly maintained.
Nature of the Job
Technical Troubleshooting & Analysis: Independently resolve complex, varied software access and performance issues by applying diversified procedures and analytical evaluation to determine the best course of action.
Cross-Functional Collaboration: Work cooperatively and effectively with colleagues and partners across the entire organization to achieve shared goals.
Data-Driven Influence: Leverage strong social and communication skills to understand stakeholders and influence decision-making using logic and data.
Independent Role: This is primarily an Individual Contributor role and does not include any direct supervisory responsibilities or hiring authority.
Specific Job Responsibilities/Competencies
As an IT Engineer, this role encompasses daily helpdesk operations, long-term strategic IT planning, and system deployments. The engineer will ensure that technology integrations meet compliance and functional specifications while driving continuous improvement in system performance.
The primary responsibilities of this role include the following:
Evaluate system hardware and OS.
Monitor systems to track operating efficiency and to ensure service level objectives are met.
Liaise with other software developers and engineers to address issues in program logic, as well as the interoperability of new applications with existing systems software.
Work with data owners and business systems analysts to develop models, procedures, and protocols for reporting in concert with requirements.
Test software and communicate and document results and make recommendations based on findings.
Develop standards and processes to support and facilitate integration projects and initiatives.
Adhere to change management and documentation standards.
Respond to, track, and monitor inquiries and requests for assistance with software, hardware, and other technical problems.
Travel as per business needs
Background and Experience
Technical Core Knowledge: Possess a thorough understanding of internal computer operating systems, networking, programming, and analytical methods.
Diagnostic & Repair Expertise: Demonstrate expert capabilities in diagnosing and repairing technical issues.
Independent OS Configuration: Ability to install and configure operating systems effectively with limited supervision.
Customer Satisfaction & Passion: Show a high sensitivity to customer needs and a deep, genuine interest in the broader field of Information Technology.
Project Management: Maintain a solid working knowledge of project management processes.
Education Requirement: A Bachelor’s degree in IT or related field. (Specifically, Computer or Information Science, Mathematics, or Engineering).
Minimum Experience: 3 years’ experience in IT.
Preferred Experience:
Intune experience
Google Workspace (GWS) experience
Base Location & Work Schedule
This is a full time permanent position based in Basingstoke, UK on hybrid working basis.
The world turns to Ebara Elliott Energy.
Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.
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Skills Required
- Bachelor's degree in Computer or Information Science, Mathematics, Engineering, or related field
- Minimum 3 years' experience in IT
- Thorough understanding of operating systems, networking, programming, and analytical methods
- Expert diagnostic and repair capabilities for hardware and software issues
- Ability to install and configure operating systems with limited supervision
- Working knowledge of project management processes
- Experience with Microsoft Intune
- Experience with Google Workspace (GWS)
Elliott Group, Ebara Corp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elliott Group, Ebara Corp and has not been reviewed or approved by Elliott Group, Ebara Corp.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with compensation often described as good and in some cases better than competitors. Feedback suggests earnings can be strong in skilled and engineering roles, aided by overtime opportunities in certain shops.
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Healthcare Strength — Health coverage includes medical, dental, and vision with plan options and supporting HSAs/FSAs, and is frequently called out as strong. Wellness resources and an Employee Assistance Program further enhance the health offering.
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Retirement Support — Retirement savings plans include a company match and are consistently presented as a core strength of the package. This support contributes meaningfully to total rewards value.
Elliott Group, Ebara Corp Insights
What We Do
For more than 100 years, the world has turned to Elliott for the design, manufacture and service of critical turbomachinery. Our primary products are centrifugal and axial compressors, steam turbines, power recovery expanders, and lubrication and other auxiliary systems for rotating equipment. Elliott products and services are used throughout the world in the oil and gas, refining and petrochemical industries, as well as in other process and power applications. We have earned a reputation for quality, efficiency and reliability in our products and our people. Our primary manufacturing facilities are located in Jeannette, Pennsylvania (USA) and in Sodegaura, Chiba (Japan), and we maintain a global network of 29 sales offices and service centers, for regional access and local response. Elliott is a wholly owned subsidiary of Ebara Corporation headquartered in Tokyo, Japan
