BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.
As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.
Key Responsibilities- Provide first and second-level technical support for end users.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Support Microsoft Windows operating systems and business applications.
- Manage user accounts, permissions, email accounts, and access rights.
- Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
- Monitor and maintain IT infrastructure, servers, and network devices.
- Install software updates, security patches, and operating system upgrades.
- Respond to service requests and incidents through the ticketing system within defined SLAs.
- Escalate complex technical issues to senior engineers or vendors when required.
- Support virtualization environments such as VMware and Hyper-V.
- Assist with backup, recovery, and disaster recovery procedures.
- Maintain accurate records of incidents, solutions, and asset inventory.
- Support cybersecurity initiatives by implementing security policies and best practices.
- Prepare technical documentation, user guides, and knowledge base articles.
- Coordinate with third-party vendors for hardware repairs and software support.
Requirements
- Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an IT Support Engineer or similar role.
- Excellent knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Strong problem-solving and communication skills.
- Ability to diagnose and resolve basic technical issues efficiently.
- Good organizational and time management abilities.
- Customer-oriented attitude and ability to explain technical issues in a clear manner.
- Willingness to learn and keep up-to-date with the latest technologies.
- Proven experience as a System Administrator or similar role.
- Strong knowledge of Microsoft 365 administration and Azure Active Directory.
- Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
- Familiarity with PowerShell scripting for automation and administration.
- Understanding of security best practices and compliance frameworks.
- Excellent problem-solving and communication skills.
Skills Required
- Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as an IT Support Engineer or similar role
- Excellent knowledge of computer systems, mobile devices, and other technology products
- Familiarity with remote desktop applications and help desk software
- Strong problem-solving and communication skills
- Ability to diagnose and resolve basic technical issues efficiently
- Good organizational and time management abilities
- Customer-oriented attitude and ability to explain technical issues clearly
- Willingness to learn and stay current with emerging technologies
- Proven experience as a System Administrator or similar role
- Strong knowledge of Microsoft 365 administration and Azure Active Directory
- Experience with Windows Server 2016, 2019, or 2022
- Experience with Hyper-V or VMware virtualization
- Knowledge of networking fundamentals
- Familiarity with PowerShell scripting for automation and administration
- Understanding of security best practices and compliance frameworks
What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design. Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes. BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
