IT Engineer

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking to hire an experienced IT engineer to manage our company’s computer systems. As an IT engineer, you will be responsible for designing hardware configurations, installing software, managing network systems, and training staff on correct operating procedures.

To ensure success as an IT engineer, you should have extensive experience maintaining large-scale cloud systems, the ability to project manage, and excellent troubleshooting skills. A top-level IT engineer can design and maintain a dynamic and stable system to meet the company's needs.

A day in the life could include…

• Designing and implementing efficient and scalable computer systems and networks that meet the organization's needs

• Monitoring and maintaining the organization's infrastructure, ensuring optimal performance and security

• Identifying opportunities for automation of IT processes using available APIs, scripting, and platform tooling

• Diagnosing and resolving hardware, software, and network issues in a timely manner

• Serving as an escalation point for end-user technical support, assisting with computer-related problems and questions

• Implementing and maintaining security measures to protect the organization's data and systems from unauthorized access and cyber threats

• Planning and executing system upgrades and migrations to keep the organization's technology infrastructure up-to-date

• Maintaining accurate and up-to-date documentation of system configurations, network diagrams, and troubleshooting procedures

• Managing projects for yourself and the team

I’ve got the skills… but do I have the necessary ones?

• 2 years of experience in a similar IT role

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (preferred)

• Relevant certifications include CompTIA A+, CompTIA Network+, Cisco CCNA, and Microsoft MCSA; a Certified SCRUM Master certification (preferred)

• Proficiency with both Windows & macOS operating systems

• Proficiency in network protocols and technologies (TCP/IP, DNS, DHCP, VPN)

• Experience with MDM & RMM platforms (e.g., JAMF, JumpCloud, NinjaOne)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP)

• Experience with scripting languages (e.g., PowerShell, Bash, Python)

• Ability to analyze complex technical problems and develop practical solutions

• Excellent written and verbal communication skills to effectively interact with end-users and colleagues

• Ability to work collaboratively in a team environment

• Experience working in a fully SaaS, start-up environment

• Experience administering and configuring one or more of the following:

  • Okta

  • Google Workspace

  • Slack

  • JumpCloud

  • Atlassian / Jira

  • Google Cloud Platform

  • AWS

• Experience with one or more automation platforms such as:

  • Okta Workflows

  • BetterCloud

  • Zapier
    

Career Path

IT Engineers can progress into senior roles such as Senior IT Engineer, Systems Architect, or Staff IT Engineer. They may also specialize in specific areas such as security, prod support, DevOps, or data management.

Oh, and don’t worry, we’ve got you covered! 

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.  

In addition to these benefits, we also are excited to offer the following: 

• Competitive salary and equity  

• 401K with company match of up to 4%  

• Flexible PTO for exempt employees, along with 8 company-observed holidays 

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents 

• Continuing education and professional development opportunities

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.