IT Engineer, Cashalo

At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.

We are looking for a IT Engineer to be the hands-on face of IT in our Manila office. You'll be the first responder for everything physical and local — laptops, desks, cables, office internet, access — keeping Cashalo's people productive and the office running while working within the standards set by Tilt Global IT.

You'll report to the Tilt Global IT Manager and work day to day alongside Cashalo's engineering and people teams. Global IT designs the infrastructure; you bring it to life on the ground.

This role is office based, in our Manila HQ.

• Keep people moving - Onboard and offboard laptops, resolve hardware issues (RAM, viruses, repairs), and provide first line support so employees are never blocked

• Deploy on the ground - Install and deploy hardware and network assets per Global IT's designs: racking equipment, connecting cables, standing up new desks and rooms

• Own local connectivity - Troubleshoot office internet issues, manage GSM SIM rotation, and engage cellular vendors to keep agent operations online

• Be the escalation point - Provide on call tier 1 support and coordinate local vendors for repairs, deliveries, and site work

• Protect the office - Provision office security access and monitor access logs, flagging anomalies to Global IT

• Support the bigger picture - Be Global IT's hands and eyes on site, assisting with centrally led projects that need local execution

   

• You've built (and rebuilt) your own PC, run a computer home lab more complex than it needs to be, or gone down a rabbit hole just to understand something - IT was a hobby before it was a job for you

• You're reliable under pressure: when something does not work, you treat it with urgency

• You follow standards and documentation carefully, and speak up when something on the ground doesn't match the plan

• You communicate clearly with non-technical colleagues and with a remote central team

• You thrive in fast paced, lean environments, and you fix things before anyone asks

• You test before you touch, and you tell people what you changed

• You want to own the whole system, not just the printer queue or the Wi-Fi

Nice-to-haves:

• You've done hands-on IT support before - laptops, printers, Wi-Fi, cabling

• You're comfortable coordinating local vendors and holding them to deadlines
  

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.

• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.

• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.

• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.

• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)

• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.

You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.