The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.
Intake Facilitation & Workflow Management- Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
- Coordinate intake activities to ensure efficient progression from request through delivery.
- Ensure intake artifacts are complete, accurate, and actionable.
- Support intake decisions within established governance and prioritization frameworks.
- Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
- Maintain visibility of work across intake and delivery stages for multiple teams.
- Communicate updates on priorities, timelines, and decisions to stakeholders.
- Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.
- Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
- Support delivery readiness by coordinating handoffs and aligning work across teams.
- Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
- Ensure work remains visible, prioritized, and progressing according to plan.
- Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
- Develop reporting views that enhance transparency and support decision-making.
- Identify trends, risks, and constraints, escalating as needed.
- Provide insights to improve prioritization, capacity planning, and delivery performance.
- Identify inefficiencies in intake and delivery workflows.
- Recommend and support implementation of process improvements that increase consistency and reduce delays.
- Contribute to continuous improvement initiatives across the IT/Digital organization.
- Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.
- Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.
- Support adoption of emerging tools and best practices across teams.
- Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
- 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.
Relationship & Communication
- Strong ability to build relationships across business and IT stakeholders.
- Clear and effective communicator, able to simplify complex information.
- Skilled in facilitating discussions to clarify scope, priorities, and ownership.
Operational & Analytical Strength
- Highly organized with the ability to manage multiple workstreams simultaneously.
- Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
- Comfortable making intake and workflow decisions within defined frameworks.
Delivery Knowledge
- Solid understanding of SDLC and IT delivery practices.
- Experience supporting intake processes and coordinating workflows.
- Ability to support consistent handoffs and identify gaps in delivery processes.
Pay Range:
- $66,500.00 - $92,000.00
Salary is commensurate to experience, location, etc.
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
Skills Required
- Bachelor's degree in Business, Information Technology, or related field (or equivalent experience)
- 2-5 years experience in IT coordination, delivery operations, intake/workflow management, or related role
- Experience supporting intake processes and coordinating handoffs across BA, QA, UX, and development teams
- Solid understanding of SDLC and IT delivery practices
- Strong analytical skills; experience tracking and interpreting operational and portfolio metrics
- Proven communication and stakeholder relationship-building skills
- Highly organized with ability to manage multiple workstreams and make workflow decisions within frameworks
- Familiarity with or ability to leverage AI-enabled tools for intake clarity, documentation, workflow analysis, and reporting
What We Do
Horace Mann was founded in 1945 by two educators in Springfield, Ill., who believed teachers deserved affordable auto insurance. Originally called the Illinois Education Association Mutual Insurance Company, our name was changed to honor the father of the American public education system, Horace Mann. We are proud to share his name. At Horace Mann, the hard work, commitment and dedication of our employees are the foundation of our success. And today we are the largest, national multiline insurance company dedicated to serving America’s educators and their families. Our purpose is to provide lifelong financial well-being for educators and their families through personalized service, advice, and a full range of tailored insurance and financial products. Through our professional agents and their staff, we offer insurance and financial products to the educational community across the United States.
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