IT End User Support Specialist

Job Details:

Job Description:

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring junior staff, and ensuring the stability, security, and performance of end-user systems and infrastructure.

Key Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues

• Troubleshoot and fix escalated issues quickly to keep things running smoothly

• Set up and maintain laptops, mobile devices, and peripherals

• Support systems like Active Directory, email, and VPN access

• Handle printer troubleshooting and fixes

• Help users with conference room AV setups (Crestron, Logitech, etc.)

• Jump in on IT projects like upgrades, migrations, and deployments

• Troubleshoot login issues, Wi-Fi problems, and application errors

• Document solutions and processes for the knowledge base/SOP

• Work with other teams to improve overall IT support and user experience

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 3+ years of experience in IT support or help desk roles

• Strong knowledge of Windows and/or macOS environments

• Experience with Active Directory, Office 365, and endpoint management tools

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

• Proven ability to troubleshoot complex technical issues

• Excellent communication and customer service skills

Preferred Qualifications

• Industry certifications (e.g., CompTIA A+, or Microsoft certifications)

• Experience with ticketing systems (Service-Now)

• Familiarity with cloud platforms such as Azure, Microsoft Intune

• Experience supporting remote or hybrid work environments

Key Competencies

• Problem-solving and analytical thinking

• Strong attention to detail

• Ability to prioritize and manage multiple tasks

• Leadership and mentoring skills

• Customer-focused mindset

Job Type: Regular

Shift:Shift 1 (United States of America)

Primary Location:San Jose, California, United States

Additional Locations:

Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.