Job Location : Clark Global City, Pampanga
Overview: The main role of the IT Administrator – End User Computing is to maintain TRT Internal computing environment by identifying system requirements, monitoring hardware and software performance, and ensuring smooth day-to-day operation.
Key Deliverables:
- Provide end-user support such as but not limited to:
- Computer support, deployment, reformat/refresh, remote assistance support.
- Providing technical support across the company (this may be in person or over the phone)
- Hardware support of IT equipment (Access Point, CCTV, Printer, IP Phones, etc.)
- Standard application support (Microsoft Office, NetSuite, Other critical applications)
- Setting up credentials for applications used within TRT
- Identify and escalate situations requiring urgent attention
- Troubleshooting all kinds of applications, systems, and services
- Develop creative solutions to unexpected problems, working with different teams throughout the company
- Document and updates procedures and guides
- Serves as a point of contact for external vendors
- Responding in a timely manner to service issues and requests
- Multi-task and able to work in a fast-paced environment with accuracy and timeliness.
Professional Capabilities:
- Bachelor's degree in computer science, information systems or engineering.
- Minimum experience of 3 years in IT Administration.
- Excellent communication (verbal/written), creative problem-solving abilities, relationship and customer service skills.
- Self-motivated and able to work with minimal supervision.
- The ability to provide documentation relevant to different audiences (technical and management).
- System Administration, Developing Standards, LAN Knowledge, Active Directory Servers, VMWare, Multi-tasking, On-Call, Networking Knowledge, Network Hardware Configuration, Network Maintenance.
- Experience in deploying and configuring laptop and desktop computers.
- Knowledge in operating systems including Windows Server 2016/2019 Windows 7/10, Linux, Mac OS, Android, IOS.
- Knowledge in applications including Active Directory, Optus Loop (IP Phones), SonicWall VPN, SharePoint, O365/Exchange Administration, PowerShell, NetSuite ERP, Virtual Machines.
- Hardware Knowledge (Servers, Switches, Firewall, Workstations, UPS, Network Printers, Networking equipment).
Top Skills
What We Do
TRT is a Global Provider of IT Server, Storage and Networking Services. Whether it is hardware maintenance software support, managed services, IT infrastructure deployment, professional services, business continuity or infrastructure as a service TRT provides lead edge solutions for our clients. These offerings are customised and cost effective while working within the governance structures of Fortunate 500 companies in finance, logistics real estate, energy and retail on any IT server storage and networking technology anywhere in the world within a Mission critical service level framework.
From humble beginnings out of home office/garage in Sydney Australia in 1997, TRT has grown to a global enterprise with offices in Singapore, Philippines, Australia, Hong Kong, Thailand, US, Malaysia, Jakarta and the Netherlands. But even with our growth through the years we still hold true to those early value that only by serving our clients and employees are we truly serving ourselves.
So if you want to be part of this special global team of goal orientated deadline driven professional resilient and globally mind set, then TRT is a real option to move your career to the next level.
TRT adopts a code "RED" approach to recruitment - Recruiting Every Day. We offer top flight, purposeful and lucrative careers in Business Development, IT Infrastructure Support, Finance, Supply Chain, and Human Resources. We recruit on attitude first, in particular an applicants to contribute with a “growth” mindset and a with service orientation, previous experience in the role second and technical expertise third. So if you are serious about your developing your career by extending outside your comfort zone, then TRT can well be the company that you need to apply to. Either apply to one of the TRT Linked Job Adverts or contact us at [email protected].
