Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.
We are currently seeking a full-time Technical Support Specialist 1 to join our IT Team located in Tallahassee, Florida.
The Technical Support Specialist I position will be based out of Tallahassee, FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.
Qualifications-
Associates in Information Technology preferred, not required
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1-2 years providing IT support to end users
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Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
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Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
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Experience with administration of Office 365 and Office product suite
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General knowledge of electronics, PC architecture and operating systems
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Experience with current Windows OS
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Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting.
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Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
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Understanding of VoIP technologies, administration, and troubleshooting
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Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
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ITIL Foundation
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CompTIA A+
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CompTIA Net+
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Excellent communication skills both written and verbal
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Resourceful, and able to take initiative in a dynamic environment
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We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
Skills Required
- Associate degree in Information Technology
- 1-2 years providing IT support to end users
- Understanding of DNS, DHCP, and basic connectivity troubleshooting
- Experience administering Active Directory, Group Policy, and AD topologies
- Experience administering Office 365 and Microsoft Office
- General knowledge of electronics, PC architecture, and operating systems
- Experience with current Windows operating systems
- Expertise in remote desktop management, PC troubleshooting, configuration, maintenance, and printer troubleshooting
- Working knowledge of diagnostic utilities including application error and system event logs, ping, traceroute, ipconfig, and PsExec
- Understanding of VoIP technologies, administration, and troubleshooting
- Currently hold or obtain ITIL Foundation certification within the designated onboarding timeframe
- Currently hold or obtain CompTIA A+ certification within the designated onboarding timeframe
- Currently hold or obtain CompTIA Network+ certification within the designated onboarding timeframe
- Excellent written and verbal communication skills
- Resourcefulness and ability to take initiative in a dynamic environment
What We Do
Centurion Health is a national leader in correctional healthcare, providing comprehensive medical, dental, and behavioral health services to incarcerated populations and other government agencies across numerous states.
