IT Desktop Support (m/w/d)

Avnet Logistics Bernburg

A high-performance distribution center with several logistics hall sections and upstream social and administration buildings is being built on a site area of approx. 190,000 m². A total of 56,000 m² of logistics space, 4,600 m² of office space and a product processing center (PMC) with an area of approx. 1,100 m² will be created in the first construction phase. Possible expansion areas are planned.

A total of around 700 jobs are to be created here by 2031. Following the start of construction in September 2022 and the topping-out ceremony in November 2023, gradual commissioning is planned from the second half of 2024. In spring 2025, up to 19,000 parcels are to be delivered here every day to over 30,000 customers worldwide. The location in Bernburg (Saale) complements the company's two existing European distribution centers in Tongeren, Belgium, and Poing near Munich.

Job Summary:

Monitors and operates multiple mainframe and open system platforms.

Principal Responsibilities:

• Performs computer system support and utilizes various computer systems software on a daily basis.
• Ensures global system availability meeting all service level agreements.
• Provides first level support to all internal customers. Communicates effectively with users and initiates problem resolution, including timely escalation of problems to programmer/analysts, data center management, technical support, and vendors.
• Monitors and processes production backups and batch.
• Compiles and documents operational statistics.
• Maintains documentation and tools necessary to perform this job function. Troubleshoots systems as necessary.
• Monitors environmental systems for multiple facilities. Understands the operation of all fire suppression, environmental systems and alarms and responds to abnormalities.
• Provides help desk support primarily during off-shift hours and weekends.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

• Typically requires a minimum of five years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Appropriate certification(s) as needed

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

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