The IT Customer Support Specialist delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.
Responsibilities include:
- Support SharePoint site creation, updates, access management, and basic troubleshooting
- Meet with customers to gather requirements and deliver out of the box SharePoint solutions
- Assist with SharePoint migrations, upgrades, documentation, and user training
- Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
- Perform basic system administration including account management, software configuration, and data process maintenance
- Review and communicate IT outage notices and maintain situational awareness of IT operations
- Research and resolve IT user questions or escalate when needed
- Complete desktop/laptop/tablet/printer setup and troubleshooting
- Install and update software and assist with ad hoc IT projects
- Support video conferencing setups, loaner equipment, software license coordination, and VIP support
- Provide remote support for off-site users
- Log, document, and resolve issues professionally and efficiently
- Participate in team projects and complete other assigned duties
Minimum Requirements
- Strong technical aptitude with the ability to learn new systems quickly
- Clear, professional verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Basic experience with SharePoint (support or simple development)
- Familiarity with Microsoft Office and general IT troubleshooting practices
Preferred Qualifications
- Experience in helpdesk, customer support, or application support
- Experience supporting both Windows and Mac environments
- Experience with SharePoint Online, Power Apps, Power Automate, Power BI
- Familiarity with JIRA or similar tracking tools
- Understanding of SDLC and standard IT procedures/work instructions
Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)
Education and Relevant Experience
A BS/BA degree in an information technology field related field or equivalent experience in related field.
ARES Benefits:
ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).
Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.
*Applications are going to be accepted on an ongoing basis until the position has been filled.
Skills Required
- Strong technical aptitude and ability to learn new systems quickly
- Clear, professional verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Basic experience with SharePoint support or simple development
- Familiarity with Microsoft Office and general IT troubleshooting practices
- Experience in helpdesk, customer support, or application support
- Experience supporting Windows and Mac environments
- Experience with SharePoint Online, Power Apps, Power Automate, and Power BI
- Familiarity with JIRA or similar tracking tools
- Understanding of SDLC and standard IT procedures or work instructions
- Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer for light customization
- BS or BA degree in an information technology-related field, or equivalent related experience
What We Do
ARES Corporation is one of the foremost Engineering, Project Management, Reliability and Mission Assurance, IT Architecture and Security, and Software Solutions companies in the United States. We differentiate ourselves from our competition by integrating unique, industry-leading quantitative risk management methodologies into every project to provide superior-quality products and services, on time and within budget. With a top-notch team of engineers, scientists, and other professionals, ARES focuses on solving industry’s most complex technical challenges in the key areas of nuclear, clean technology, space, and defense.
