The IT Customer and Commercial Solutions Architect is a senior technical leadership role responsible for defining the technical direction and ensuring the successful delivery of solutions across our global customer and commercial application ecosystem. This role serves as the critical bridge between business needs and our software engineering teams to enable seamless, end-to-end digital capabilities for selling and servicing products. The architect will design and oversee robust, modern integrations across marketing platforms, customer relationship management (CRM) portals, e-commerce storefronts, subscription billing systems, product information management (PIM) databases, pricing, customer connectivity, customer support, and sales incentive platforms to support standalone business operations and future integration with enterprise platforms.
Preferred Qualifications- Architectural Leadership: Run architectural design workshops with business stakeholders to gather requirements, identify capabilities, and design scalable future-state architectures for the customer and commercial application ecosystem.
- Solution Integration: Design end-to-end data flows and integration pipelines connecting front-end marketing and commerce applications, middle-tier CRM and service systems, pricing and billing platforms, customer connectivity services, and back-office ERP and enterprise data warehouse systems.
- Technical Guidance: Create comprehensive software architecture documents and partner closely with developers, systems managers, analysts, and product owners during implementation to ensure alignment with design specifications.
- Process Optimization: Map and refine complex commercial processes, including lead-to-revenue, quote-to-order, RMA, pricing, customer onboarding, EDI/API connectivity, entitlement, subscription billing, licensing, renewals, asset management, customer service, and sales incentives.
- Technical Governance: Review and approve major integrations, application changes, and technical designs. Maintain application roadmaps, integration inventory, architecture standards, and technical documentation.
- Security and Compliance: Support security, identity and access management, data governance, privacy, compliance, secure credential handling, and alignment with global coding and architecture standards.
- Operational Health: Ensure the high availability, security, performance, resiliency, and supportability of business-critical customer-facing and transactional platforms. Troubleshoot and support resolution of complex cross-platform issues.
- Vendor and Delivery Coordination: Coordinate with vendors, implementation partners, offshore teams, and internal IT organizations on system improvements, technical issues, upgrades, and delivery activities.
- Business Transition Support: Support acquisitions, divestitures, TSA exits, system transitions, Day 1 readiness, and post-transition stabilization objectives while aligning architecture plans with broader business milestones.
Brady Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brady Corporation and has not been reviewed or approved by Brady Corporation.
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Healthcare Strength — U.S. employees receive comprehensive medical, dental, and vision coverage starting on Day One, alongside wellness resources and an Employee Assistance Program. Materials also indicate access to mental and behavioral health support.
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Retirement Support — A matched 401(k) plan is provided in the U.S., with formal plan structures and vesting confirmed in company materials and filings. This indicates consistent, programmatic retirement support rather than ad hoc contributions.
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Parental & Family Support — Paid parental leave is offered, together with family‑building benefits such as fertility coverage and adoption and surrogacy assistance. Scholarship programs and matching gifts further extend family and community support.
Brady Corporation Insights
What We Do
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
