IT Help Desk Specialist
Jersey College is a nationally recognized institution dedicated to excellence and innovation in nursing education, providing pathways for professional growth. Since our founding, we have proudly graduated over 13,500 nurses.
We are seeking an IT Help Desk Specialist to support the technology needs of our campus. This on-site role is responsible for assisting end-users, managing IT infrastructure, maintaining internal and external systems, and assessing future technology needs to enhance operations.
Key Responsibilities:On site in Knoxville TN and Cleveland TN (50/50 split between campuses)
Knoxville Campus address: 10820 Parkside Dr, Knoxville, TN 37934
Cleveland Campus address: 2305 Chambliss Ave NW, Cleveland, TN 37311
Network & System Administration- Oversee, install, manage, and maintain Jersey College's IT network, ensuring system security and efficiency.
- Maintain operational integrity of all information technology equipment and software.
- Administer and monitor internal servers, intranet, and extranet sites.
- Provide technical support to faculty, staff, and students, troubleshooting hardware, software, and network issues.
- Manage the IT help desk, ensuring timely resolution of support requests.
- Develop and conduct training for faculty, staff, and students on IT systems and best practices.
- Create user-friendly documentation and resources to improve technology adoption and efficiency.
- Evaluate emerging technologies and recommend relevant solutions to enhance the institution’s IT infrastructure.
- Ensure compliance with IT policies and best practices.
- Collaborate with internal teams and vendors to optimize IT solutions.
- Perform other duties as assigned.
- Strong problem-solving and troubleshooting skills.
- Ability to communicate technical information clearly to non-technical users.
- Excellent organizational and time-management skills.
- Detail-oriented with the ability to manage multiple priorities.
- Strong customer service, listening, and teamwork skills.
- Proactive, approachable, and passionate about helping others.
If you are a dedicated IT professional eager to support higher education and create a seamless technology experience for students and staff, we encourage you to apply!
Skills Required
- Strong problem-solving and troubleshooting skills
- Ability to communicate technical information clearly to non-technical users
- Excellent organizational and time-management skills
- Detail-oriented ability to manage multiple priorities
- Strong customer service, listening, and teamwork skills
- Proactive, approachable, and passionate about helping others
What We Do
Jersey College is a private postsecondary institution dedicated to excellence in nursing education. Its mission is to bridge the labor gap in demand occupations by training competent nursing professionals who are well-prepared to enter the job market, providing a flexible curriculum that helps students balance their work, home, and school lives.
