TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.
TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla
Why TerrAscend?
Remote Work Location Eligibility:
Responsibilities
Set up, change and remove user accounts and permissions according to approved requests and Role-Based Access Control (RBAC) standards
Remove access promptly for terminations and role changes, and confirm access is fully removed using automated tools where available
Participate with quarterly Sarbanes-Oxley (SOX) user access reviews which includes data extraction, spreadsheet alignment, and coordinating with multiple team representatives
Work within Principle of Least Privilege and identify and escalate inappropriate roles, permissions, or segregation of duties conflicts
Provide user account management, including creation, deleting, and updates to accounts and account access privileges
Write and maintain access control procedures, role definitions and SOPs, including for newly added systems
Follow change management for access-related changes and new system rollouts
Troubleshoot and resolve access-related tickets, and provide helpdesk support for in-scope systems as trained
Coordinate with IT Compliance team members and other departments, including non-technical users
Other duties as assigned
Qualifications & Experience:
High school diploma or equivalent
1+ years IT service experience and technical aptitude required
Experience with a ticketing system (Zendesk / ClickUp)
Familiarity with security concepts and access control procedures such as Role-Based Access Control (RBAC)
Attention to detail and documentation skills
Proficiency with Excel and Microsoft 365
Background Check Required
- Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.
- Plan for Your Future — 401(k) savings opportunities to help support your financial goals.
- Time to Recharge — Paid time off and company holidays for eligible team members.
- Grow Your Career — Learning, development, and opportunities to build your career across a growing organization.
- Employee Perks — Team member discounts and additional programs designed to recognize and support our people.
- Support When You Need It** — Resources and programs focused on your overall well-being.
*Benefits and eligibility may vary based on employment status, location, and other applicable factors.*
Background Check Requirement
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
Working Conditions
This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.
The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.
EEO Statement
TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.
Disclaimer
This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
TerrAscend Participates in E-Verify
Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.
E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Statement on External Recruiting Agencies
TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.
Skills Required
- High school diploma or equivalent
- At least 1 year of IT service experience
- Technical aptitude
- Experience with a ticketing system such as Zendesk or ClickUp
- Familiarity with security concepts and access control procedures, including Role-Based Access Control
- Attention to detail and documentation skills
- Proficiency with Microsoft Excel and Microsoft 365
- Successful completion of a background check
What We Do
TerrAscend Corporation is a vertically-integrated Canadian biopharmaceutical and wellness company that strives to create and deliver quality products and services that meet the evolving needs of patients and adult-use consumers.
