Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.
- Technical troubleshooting of IT hardware and software issues in a timely manner
- Appropriately handle multiple IT support requests simultaneously through different mediums of communication
- Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
- Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
- Image Windows 11 laptops for break/fix scenarios (in-office)
- Respond, resolve, or escalate all service requests and incidents following established procedures and SLA
- Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
- Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues
- 100% onsite, Monday-Friday 8:00 AM - 5:00 PM
Job Qualifications
- Relevant Microsoft IT certifications preferred.
- Office 365 Admin experience preferred
- Associate degree with an emphasis in Information Technology or closely related field
- One or more years of Customer Service experience required
- Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
- Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
- Excellent verbal and written communication with strong customer service skills
- Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
- Ability to work independently and as part of a team
- Ability to work flexible hours including at times nights and weekends
- Ability to work in an office setting
- Willingness to learn and ambitious to take on new/ difficult challenges
The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.
Position LevelInternCountryUnited States of AmericaSkills Required
- Relevant Microsoft IT certifications
- Office 365 administration experience
- Associate degree emphasizing Information Technology or a closely related field
- At least one year of customer service experience
- Ability to diagnose, troubleshoot, and resolve issues on Windows, Mac, and mobile platforms
- Excellent problem-solving skills and ability to multitask and adapt to changing priorities
- Excellent verbal and written communication skills with strong customer service ability
- Ability to remotely resolve technical issues across all time zones
- Understanding of elevated permissions, registry changes, and Active Directory
- Ability to work independently and as part of a team
- Ability to work flexible hours, including nights and weekends when needed
- Ability to work in an office setting
- Willingness to learn and take on challenging assignments
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
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