IT Configuration Management Analyst

Description

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

The IT Configuration Management Analyst role will play a critical part in supporting IT Service management and ensuring the availability and integrity of IT assets. As an IT Configuration Management Analyst, you will lead the development, implementation and maintenance of Configuration Management Process and standards as well as KPI development. The IT Configuration Management Analyst will ensure configuration items (Cis) are accurately and completely recorded and maintained in the Configuration Management Database (CMDB) and validation processes are in place and maintained.

Job Responsibilities

• Create, Develop, execute and maintain the Configuration Management vision and strategy for the Enterprise
• Drives the creation and execution of ITSM CSDM (Common Services Data Model) practices and hierarchies to provide data on service dependencies
• Create, develop and communicate configuration management standards, processes, policies, and procedures and apply continuous process improvements
• Create, develop and maintain the technical design of the CMDB to meet the current and anticipated requirements
• Accountable for the maintenance of data integrity of CMDB and to effectively support other ITSM processes such as Incident Management, Change Management, and Problem Management
• Drives the identification of technical deficiencies in CMDB, conduct data quality analysis in keeping orphan CI’s and duplication to a minimum
• Create, design, execute, and socialize CMDB reports and dashboards showcasing overall health of the CMDB and the IT Assets
• Monitor the health of CMDB and facilitate configuration audits on a regular basis, identifying CI’s with incorrect or outdated information, and coordinating with CI owners, and IT support teams to remediate data inaccuracies
• Collaborate with other IT teams and vendors to strategically leverage the CMDB for new capabilities, integration interfaces with other applications and value creation

Minimum Qualifications

• Possesses a deep understanding of ITIL IT Service Management processes (e.g., Configuration, Incident, Problem and Change Management, etc.)
• Proven track record in the CMDB space.
• Robust background tied to Asset and CMDB processes and data governance.
• Experience with CMDB, ServiceNow Discovery, Service Mapping, and Performance Analytics
• General understanding of the ServiceNow Identification and Reconciliation Engine (IRE)
• 2+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior.
• Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Excellent communication and interpersonal skills

Ideal Qualifications

• ITIL Certification Foundations v.4
• 3+ years hands on experience with ServiceNow CMDB and Common Service Data Model (CSDM)
• Knowledge of application architecture and service delivery modeling

What to Expect

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment with available flexible work schedules
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future

#LI-MM1

Why Join Us.

At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.

MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..