IT Communications Analyst II

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Communications process automation/workflow support leveraging AI. Develop innovative solutions to automating the end-to-end communications process from intake, to production, to reviews/approvals, to post-project metrics. 
 

Position Purpose: Ensures all IT communications, including those involving change, are consistent, timely, and appropriate. Develops, presents, and seeks approval of IT communication content and supports the development of routine organizational communication products including technical marketing materials.

• Manages overall communications related to technology change across business units across technology teams
• Works to communicate and understand concerns related to technical change across BUs
• Translates the details of complex change into business friendly, digestible information
• Creates IT communication content and seeks required approval from senior management
• Collaborates with change management and project teams to provide business, project, and IT improvement data to stakeholders
• Builds awareness and consensus among key stakeholders regarding but not limited to change, and internal technical marketing communication
• Engages key stakeholders to include feedback in the plan on a continuous basis
• Collaborates with other teams, as required, to create marketing materials to support technology change across business units across technology teams
• Performs other duties as assigned
• Complies with all policies and standards

Highly Preferred Experience & Skills

• Automation and innovation experience
• Workflow Management (tip to toe process)
• Dashboarding, Power BI, SharePoint workflow
• Communications background
• Healthcare experience (nice to have)
• Remote MO
• 90% Remote and 10% Travel for trainings/in office meetings.

Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:

• One or more of the following skills are desired.
• Knowledge of Project Management
• Knowledge of Other: Agile
• Experience with Other: with multiple collaboration platforms and writing familiarity with multiple media platforms
• Knowledge of Other: • Highly computer literate with email, MS Office, and related business and communication tools

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently

License/Certification:

• Prosci certified and/or experience with the Prosci ADKAR model and methodology preferred

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act