Key Responsibilities
- Support driving a Global Service Desk
- Support the setup of processes around Service Management
- Providing 1st and 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Support in setting up an IT Service Catalogue
- Helps to build IT service relationship with customers
- Ensure quality services are performed to the agreed SLA
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- Understands Incident, Problem and Change Management Principles
Experience / Skills
- 3 years working in Information Technology
- 2-3 years working in a Client Service Team and/or Service Desk
- Experience in Service Management and/or ITIL Principles
- Experience in Service Management Tools (Service NOW as preference)
- Experience in Microsoft Client/Server Infrastructures
- Experienced with Microsoft OS (Win 7, 10, 11)
- Experienced in Microsoft Office Applications
- Basic application/software support i.e., SAP GUI client, Browser, VPN client, Backup, etc.
- Very focused in User Satisfaction
- Experience in working in virtual/distributed teams
- Communication skills to interface with colleagues from other locations
- Ability to use own judgment and initiative in problem resolution
- Experience in Automotive (Production/Manufacturing IT) environment is a plus
- Proficient in German, basic English, other European languages is a plus
Internal Use Only: Salary
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What We Do
As a global product leader for over 130 years, we deliver innovative and sustainable mobility solutions for the vehicle market. Guided by our commitment to inclusion, integrity, excellence, responsibility and collaboration—and our pledge to reach carbon neutrality by 2035—we’re leading the automotive industry to a future that is cleaner, healthier and safer for all.
Start your future with BorgWarner now! We are looking for dedicated, talented people to fill our manufacturing and technical facilities all over the world.
