IT Business Systems Analyst III/IV

At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 team that invests in your growth, values your contributions, and challenges you to make a lasting impact every day.

As an IT Business Systems Analyst IV, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems. You will interact with others and resolve issues with IT support teams. We appreciate your new perspective on solutions for our ever-evolving IT needs!

• Acts as liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.
• Serves as subject matter specialist and business partner between IT and business/end-user team(s)
• Creates annual budget analysis and cost management for responsible application including projects, ongoing maintenance, support and licensing
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align IT solutions with business initiatives
• Identifies continuous improvement opportunities for cost reduction, avoidance and improved application performance
• Modernizes, upgrades and conducts application health checks as the need arises to ensure system stability
• Collaborates with assigned resources to handle project-related activities for assigned applications
• Prepares recurring application dashboard metrics and reports to show analysis on specific key data points and provides cost transparency for applications, as requested
• Owns the IT relationship with an assigned HSEI director. Goes beyond liaison work to become a trusted advisor on all application and technology needs, proactively bringing solutions to the table before problems surface, and representing IT with confidence in business-facing meetings
• Champions an AI-first thinking across an application portfolio - actively identifies where AI agents, Copilot Studio automations, Power Platform tools, or agentic workflows can eliminate manual processes, reduce risk, or accelerate business outcomes for the team
• Drives solutioning sessions that turn business pain points into buildable products - partners directly with developers, architects, and AI builders to design what gets built, and advocates for the right solution 
• Other duties as assigned

We welcome candidates with a variety of backgrounds and experiences — if you don’t meet every qualification, this role may be filled at a level that aligns with your skills and growth potential  

• Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience

• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Strong relationship management and communication skills with the ability to influence stakeholders and translate complex concepts into actionable insights
• High adaptability and learning agility, with curiosity and initiative to explore and apply AI and emerging technologies
• Results-driven with accountability for delivering outcomes across the full lifecycle of solutions
• Needs proficient knowledge of Microsoft Office Application and PC skills

Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.

Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on CNN Travel's best destinations to visit in 2022!

Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out visittulsa.com to learn more!

We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next.

Here’s a look at what that means:

• Strong pay plus an annual incentive program
• Hybrid work for most office roles, plus real flexibility in many field positions
• Medical, dental, and vision coverage with options that fit your life, not the other way around
• 401(k) with company match and an annual company contribution
• Paid time off, including company and floating holidays
• Paid parental leave (up to six weeks per parent), plus fertility and adoption support
• Advanced AI tools and resources to help level up and work smarter
• Clear paths to grow your career, with a strong culture of promoting from within
• Tuition reimbursement and support for continuing education
• HSA and FSA options
• Company-paid life insurance and disability coverage
• Employee stock purchase plan
• Domestic partner benefits
• Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit Total Rewards | Williams Companies.

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Skill Requirements: