- Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.
- Work closely with development teams to translate business requirements into functional and technical specifications.
- Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.
- Ensure compliance with regulatory requirements related to KYC, AML (Anti-Money Laundering), and other financial regulations.
- Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.
- Conduct gap analysis and recommend improvements to existing systems and processes.
- Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.
- Perform user acceptance testing (UAT) to validate that solutions meet business requirements.
- Provide ongoing support and training to end-users on new systems and processes.
- 6+ years of experience as an IT Business Analyst in the banking and financial domain.
- Strong understanding of client onboarding journeys, KYC processes, and related regulatory requirements.
- Experience working on AML, CDD (Customer Due Diligence), and other compliance-related initiatives.
- Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.
- Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.
- Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.
- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.
- Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).
- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Top Skills
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
