- Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.
- Work closely with development teams to translate business requirements into functional and technical specifications.
- Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.
- Ensure compliance with regulatory requirements related to KYC, AML (Anti-Money Laundering), and other financial regulations.
- Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.
- Conduct gap analysis and recommend improvements to existing systems and processes.
- Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.
- Perform user acceptance testing (UAT) to validate that solutions meet business requirements.
- Provide ongoing support and training to end-users on new systems and processes.
- 6+ years of experience as an IT Business Analyst in the banking and financial domain.
- Strong understanding of client onboarding journeys, KYC processes, and related regulatory requirements.
- Experience working on AML, CDD (Customer Due Diligence), and other compliance-related initiatives.
- Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.
- Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.
- Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.
- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.
- Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).
- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6+ years of experience as an IT Business Analyst in the banking and financial domain.
- Strong understanding of client onboarding journeys and KYC processes.
- Experience with AML and CDD (Customer Due Diligence) compliance initiatives.
- Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.
- Strong analytical and problem-solving skills, with ability to work with complex systems and datasets.
- Excellent communication and stakeholder management skills.
- Experience performing user acceptance testing (UAT) and facilitating workshops and stakeholder meetings.
- Provide ongoing support and training to end-users on new systems and processes.
- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.
- Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega).
- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on onboarding.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Certifications in business analysis (CBAP, CCBA) or KYC/AML (CAMS).
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
