IT Business Analysis Manager
Location: London
Type: Permanent, full time
Hybrid role, happy to talk flexible working
The Opportunity
QBE Europe are recruiting a IT Business Analysis Manager to join our team on a full time, permanent basis focusing on change in the Claims and Operations space.
As an IT Business Analysis Manager, you’ll manage and mentor a team of analysts while acting as the vital link between business and IT. You’ll shape strategy, drive agile delivery, and lead process and systems analysis to unlock value across the organisation. With a focus on innovation, collaboration, and continuous improvement, this role offers the opportunity to influence strategic roadmaps, deliver meaningful change, and build strong relationships with stakeholders and industry experts alike.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Manage a team of Business Analysts providing coaching and mentoring.
Act as the interface between business and IT teams to provide analysis support, building domain expertise to support your aligned business unit in shaping their strategy.
Lead in an agile working environment, encouraging collaboration, innovation, and flexibility.
Specialise in process, business, or systems analysis to identify gaps and define or redesign processes.
Manage essential process documentation and project implementation by collaborating with business partners.
Contribute to the development and maintenance of the strategic technical roadmap for the domain.
Support the implementation of business-led change to achieve business objectives.
Drive overall improvement in the quality of analysis outputs.
Build relationships with industry experts and stakeholders to align solutions with business and IT strategy.
Facilitate workshops and meetings to ensure objectives are met.
Communicate updates and changes in the IT strategy to all business stakeholders.
About you
Demonstrated ability to effectively communicate with all levels in IT and business.
Have strong Insurance and domain expertise.
Experience of managing cross functional teams and matrix management.
Experience of negotiating and influencing executive level sponsors.
Proven experience of interpreting business strategy and translating this into IT strategy.
Significant business analysis experience, including managing multiple projects and complex projects.
Strong track record of technology delivery.
Experience of managing and working with IT external vendors.
Significant experience in the insurance industry.
Project management experience, business analysis and improvement experience.
Experience managing or leading others with increasing levels of responsibility.
Some experience in a similar tech service environment within related industries.
Experience working in a team-oriented, agile, collaborative environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Adaptability, Analytical Thinking, Business Management, Critical Thinking, Financial Systems, Information Technology Applications, Information Technology Strategies, Intentional collaboration, IT Project Lifecycle, IT Service Management (ITSM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Team ManagementApplication Close Date: 09/02/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Top Skills
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
