iKnowHow SA is a leading Software & Robotics Solutions company operating internationally. We aim to empower businesses with innovative software and robotics solutions. As a rapidly growing company with a vision for the future, we are committed to fostering a dynamic and collaborative workspace where creativity and technical excellence thrive.
We are now looking for a highly motivated IT Business Analyst to work in new challenging outsourced projects.
The IT Business Analyst acts as the primary liaison between the Business Units and the IT Department. The role is responsible for the systematic intake, assessment, prioritization, and high-level analysis of business demands originating from all the Business Units. This is a critical position as it ensures that incoming IT requests are accurately captured and translated into actionable high-level requirements, as well as they are introduced into the overall demand backlog after being properly qualified. The position reports to IT Project Management & Business Analysis Manager.
The position reports to the Business Analysis Lead, supporting the business analysis function across multiple projects.
Responsibilities
- Analyze business requirements and translate them into clear functional specifications and user stories
- Collaborate with stakeholders to understand business processes, identify gaps and document system requirements
- Produce structured documentation such as:
- Business Requirement Documents (BRDs)
- Functional specifications
- Process flows and use cases
- Support solution design discussions together with developers and technical leads
- Prepare initial functional test scenarios based on documented requirements in order to support the QA process
- Assist in validating delivered functionality through early-stage testing and requirement verification
- Work closely with the QA Engineer to ensure that test scenarios reflect the intended business behaviour of the system
- Maintain clear and updated documentation throughout the project lifecycle
- Participate in project workshops, requirement clarification sessions and user validation activities
- Contribute to the continuous improvement of business analysis practices and documentation standards within the team
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
- 2–4 years of experience in roles such as: IT Business Analyst, Functional Analyst, Systems Analyst
- Good understanding of software development lifecycle and system analysis practices
- Experience documenting functional requirements and business processes
- Familiarity with modelling techniques such as UML or BPMN is considered a strong plus
- Exposure to Agile or hybrid delivery environments is desirable
- Strong analytical thinking and structured problem-solving skills
- Good communication skills and ability to collaborate with technical and business stakeholders
- Excellent command of the English language
- Competence in Business Analysis & Modelling Techniques such as UML/BPMN
- Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have
Benefits
- Attractive salary package based on experience and qualifications
- A modern workspace in Athens, with remote work flexibility
- Career development and growth opportunities through a structured Job Grade System
- Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
- A stable and enjoyable working environment within an international and highly skilled team #LI-Hybrid
Top Skills
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions. The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics. Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations. IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments. evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
