iKnowHow SA is a leading Software & Robotics Solutions company operating internationally. We aim to empower businesses with innovative software and robotics solutions. As a rapidly growing company with a vision for the future, we are committed to fostering a dynamic and collaborative workspace where creativity and technical excellence thrive.
We are now looking for a highly motivated IT Business Analyst to work in new challenging outsourced projects.
The IT Business Analyst acts as the primary liaison between the Business Units and the IT Department. The role is responsible for the systematic intake, assessment, prioritization, and high-level analysis of business demands originating from all the Business Units. This is a critical position as it ensures that incoming IT requests are accurately captured and translated into actionable high-level requirements, as well as they are introduced into the overall demand backlog after being properly qualified. The position reports to IT Project Management & Business Analysis Manager.
Responsibilities- Consolidates, reviews, and evaluates demand requests on a recurring basis so that a unified and transparent IT Demand Backlog is maintained.
- Facilitates Demand Review Boards / Steering Committees, presenting recommendations and supporting decision-making.
- Monitors each demand item through its full lifecycle until handover to IT delivery teams.
- Performs initial scoping and preliminary analysis to validate business needs and expected outcomes together with the Demand requestor(s).
- Analyses existing business processes, identifies gaps, collects and documents them in high-level Business Requirements Documents.
- Defines initial acceptance criteria and high-level user stories to support estimation and planning.
- Collaborates with Technical Leads to assess feasibility, constraints, and alignment.
- Serves as the focal point for IT demand intake and prioritization topics.
- Builds a trusted relationship with Business Units, ensuring a good understanding of their objectives and challenges. Communicates clearly about timelines, prioritization decisions, dependencies, and IT resource limitations. Sets realistic expectations and promotes transparency between business and IT stakeholders.
- Supports the IT governance framework by maintaining KPIs, dashboards, and reporting mechanisms.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in roles such as IT Business Analyst, IT Project Manager or Demand Manager.
- Proven experience managing demand pipelines with multiple stakeholders.
- Experience in ERP, SAP, SAP S/4HANA, MOM/MES, Planning & Scheduling projects is highly desirable.
- Exposure to agile / hybrid delivery environments.
- Strong understanding of IT systems, architecture and technical terminology.
- Hands-on experience with demand/project management tools such as ServiceNow is highly desirable.
- Competence in Business Analysis & Modelling Techniques such as UML/BPMN.
- Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have.
Benefits
- Attractive salary package based on experience and qualifications
- A modern workspace in Athens, with remote work flexibility
- Career development and growth opportunities through a structured Job Grade System
- Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
- A stable and enjoyable working environment within an international and highly skilled team
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What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions.
The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics.
Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations.
IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments.
evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
