Job Description:
Role Summary
Seeking an experienced Business Analyst to define requirements, enhance processes, and support technology initiatives across Cards, Payments, or Retail Banking functions. The role involves partnering with business and technology teams to deliver efficient, compliant, and scalable solutions.
- Gather, analyze, and document business and functional requirements (BRD, FRD, User Stories).
- Translate business needs into clear system specifications and acceptance criteria.
- Collaborate with stakeholders, conduct workshops, and support Agile/Scrum ceremonies.
- Analyze current processes, identify gaps, and recommend improvements or automation.
- Prepare process flows, reports, presentations, and support decision-making.
- Create test plans, test cases, and support System Testing and UAT.
- Track and resolve issues using tools like JIRA, Confluence, and collaborate with IT teams.
- Assess risks, ensure compliance, and maintain transparency in reporting.
- Candidates must be willing to work night shifts, with working hours beginning at 6:00 PM IST
- 8–12 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
- Strong skills in data analysis and MS Office (Excel, PowerPoint).
- Experience with BA tools: JIRA, Confluence, Visio, process mapping, and documentation.
- Strong communication, analytical thinking, and stakeholder management abilities.
- Bachelor’s degree or equivalent experience.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 2-5 years of relevant experience
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Knowledge of applicable business systems and industry standards
- Proven analytical, data analysis, organization and presentation skills
- Demonstrated ability to manage a diverse project portfolio
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
