IT Business Analyst

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Job Description

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to a diverse range of businesses and industries worldwide. Established in 1919 by Cornelius Vander Starr in Shanghai, China, we have grown to become one of the world’s fastest-growing insurance organizations, operating in 128 countries across six continents. Twin Maples is a brand new division of Starr specializing in the Broker Wholesale space.

Position Overview: The IT Business Analyst will provide extensive business analysis support for building and maintaining Twin Maples Underwriting applications. The candidate will collaborate closely with the Product Owner, Technical Lead, and other IT Business Analysts to contribute to the product strategy on various challenging initiatives. This role requires in-depth analysis of user requirements, creation of Features/User Stories using Agile/Scrum methodologies, development of mockups, data mappings, coordination of integration points, and assistance in testing as needed. Additionally, the candidate will provide maintenance and support for assigned production applications and interact with stakeholders at all levels of the organization, from analysts to senior management across multiple departments.

Key Responsibilities:

• Assist business SMEs with requirements definition and write business requirements documents
• Conduct in-depth and sophisticated analysis to define problems, develop innovative solutions, and influence strategic functional decisions for complex projects.
• Identify and communicate risks and issues, proposing risk mitigation options while considering business implications.
• Develop expertise in the functionality, operation, and integration points of the assigned application.
• Collaborate with the Product Owner and Technical Lead to identify Epics and Features for Roadmap items.
• Work with the Product Owner, Technical Lead, Stakeholders, and Business SMEs to document process flows for functional improvements and enhancements.
• Collaborate with Business SMEs during refinement meetings to create user stories with clear acceptance criteria or author business requirements.
• Create mockups using tools such as Balsamiq for review with Stakeholders, Business SMEs, and the Delivery team.
• Develop data mapping documents to define integrations with external/internal systems.
• Troubleshoot 2nd-level production support issues and manage production support tickets in the ticketing system.
• Assist in the development of test scenarios, test execution, and test results validation, and support UAT testing.
• Assist in the development of training materials.
• Learn how to identify and analyze data discrepancies and data quality issues
• Learn how to use SQL to query database for testing and analysis
• Attend and may lead support meetings for collaboration, reviews and updates, documenting action items and lessons learned

Skills/Experience Required:

• 5 years of experience working with Agile/Scrum teams for writing user stories and iterative development (sprints).
• 5 years of experience as a business analyst, IT business systems analyst, insurance data analyst, or similar role.
• Broker Wholesale or Commercial Property & Casualty experience is a plus.
• Experience with programming/SQL/BI/data reporting tools is a plus
• Strong critical thinking and problem-solving skills.
• Excellent oral and written communication skills.
• Self-motivation and the ability to prioritize tasks and actions to meet deadlines according to business priorities.
• Experience handling 2nd-level production support issues.
• Proficiency in the use of MS Office products.
• Ability to handle multiple tasks and shifting priorities in a fast-paced environment.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.