IT Business Analyst

The IT Business Analyst serves as a strategic partner to clinical, operational, research, and administrative leaders, ensuring technology solutions align with organizational goals and deliver measurable value. The role leads discovery and analysis for cross‑domain initiatives, translating complex business needs into clear, actionable, and testable requirements while ensuring alignment with enterprise architecture and regulatory standards. By driving strong requirements traceability, facilitating structured decision‑making, and supporting robust testing practices, the IT Business Analyst reduces rework and improves solution quality. Additionally, the role strengthens organizational capability by promoting analysis standards, mentoring others, and contributing to governance processes that ensure the organization selects the right work, implements solutions effectively, and achieves sustainable performance improvements.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

• Leads end-to-end business analysis for complex, cross-functional initiatives, ensuring business problems are clearly defined, success criteria are measurable, and requirements are complete, testable, traceable, and aligned to enterprise strategy.

• Facilitates advanced stakeholder workshops and structured decision-making sessions, driving clarity, alignment, prioritization across clinical, operational, revenue cycle, research, compliance, and technology domains.

• Conducts in-depth workflow and process analysis, identifying inefficiencies, variation, root causes, and improvement opportunities, and translating them into future-state workflows and solution recommendations.

• Develops and maintains high-quality analysis artifacts (e.g., business requirements, functional specifications, user stories, acceptance criteria, process maps, data requirements, and traceability matrices) ensuring consistency, accuracy, and auditability across the project lifecycle.

• Partners with architects, engineers, clinical informatics, and vendors to evaluate solution options, ensuring alignment with enterprise architecture, usability needs, regulatory requirements, and long-term operational sustainability.

• Leads requirements-related scope and change control processes, assessing impacts, identifying risks, facilitating trade-off decisions, and ensuring requirement-to-design-to-test traceability to prevent downstream defects and rework.

• Defines and supports test strategy, including development of test scenarios and acceptance criteria, UAT planning and facilitation, defect triage, and validation to ensure delivered functionality meets business needs the first time.

• Supports data, reporting, and integration needs by defining data elements, business rules, mapping requirements, validation methods, and quality expectations, partnering with analytics and interface teams to ensure accuracy and interoperability.

• Contributes to portfolio and project prioritization by providing structured analysis, effort/benefit assessments, and recommendations that guide the organization to invest in the highest-value work.

• Provides mentorship, coaching, and guidance on analysis standards and best practices; contributes to Communities of Practice; and helps mature organizational capabilities in requirements, workflow analysis, testing, and decision facilitation.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Bachelor’s degree required.

Experience: At least five (5) years of directly related experience required.

License(s)/Certification(s)/Registration(s) Required:

• Possession of or ability to obtain one of the following certifications within 12 months of hire is required.

  • PMI-Professional in Business Analysis (PMI-PBA) or

  • Certification of Capability in Business Analysis (CCBA) or

  • Certified Business Analysis Professional (CBAP).  

Knowledge, Skills and Abilities:  

• Expert facilitation and communication skills (verbal and written), with the ability to translate complex clinical and operational needs into clear, concise, and actionable requirements.

• Advanced documentation and modelling skills, including business requirements, functional specifications, process maps, user stories, and acceptance criteria, tailored for clinical, operational, and technical audiences.

• Strong analytical abilities with expertise in workflow analysis, root cause analysis, gap analysis, and defining measurable outcomes.

• Demonstrated capability to navigate ambiguity and manage competing priorities with high attention to detail in complex, cross‑functional environments.

• Strong interpersonal and influence skills, including negotiation, conflict resolution, and driving alignment without formal authority across senior stakeholders.

• Ability to build trust‑based relationships with clinicians, leaders, and technology partners and to effectively navigate organizational dynamics.

• Deep knowledge of SDLC methodologies (Agile and Waterfall), including requirements management, change control, and governance processes.

• Proficiency in supporting testing activities, including test scenario/case development, UAT coordination, and defect triage/validation.

• Strong analytical and data literacy skills, including defining data elements, interpreting/validating data, and supporting data mapping for interfaces and migrations.

• Understanding of healthcare privacy, security, and regulatory requirements (e.g., HIPAA) and the ability to incorporate them into solution discussions.

• Strong presentation