We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Role Purpose
The Hartford seeks an experienced and results-driven Business Analyst to join it’s London based IT team.
The successful candidate will play a key role in the delivery of the Hartford’s strategic digital transformation programme. The programme will transform core underwriting processes by leveraging automation to streamline processes, reduce operational inefficiencies, and enable straight-through process where possible. At the heart of the initiative is the creation of a new underwriting workbench, which will equip underwriters with a single platform to manage workflows effectively,
The role will act as a bridge between business stakeholders and technology teams, with the successful candidate being responsible for end-to-end analysis activities and for delivering high quality technical requirements.
Key Responsibilities
Serve as the liaison between business stakeholders and IT
Document and translate business requirements into technical documentation including use cases, wireframes, workflow diagrams, functional and non-functional system requirements.
Analyse requirement feasibility to determine whether the requirement is viable both technically and operationally.
Collaborate with developers to determine functionality options and associated level of effort and to communicate any trade-offs between usability and cost to the business units
Collaborate with solution architects, developers, data engineers, and third-party vendors to design and deliver integration solutions.
Presentation of solutions to all levels within the organization.
Support testing, business readiness, and change adoption activities.
Other Duties
The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by Hartford Global Specialty
Procedures
Ensures that all policies and procedures are adhered to
Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented
Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedures
Skills
Technical Skills
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Strong attention to detail
Ability to influence and manage stakeholders at all levels
Ability to work in fast-paced and complex environments
Understanding of data modelling techniques and data structures
Behavioural Skills
Solid Presentation Skills
Ability to learn and understand new products quickly
Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately.
Ability to develop and sustain relationships with internal and external customers
Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
Demonstrates ownership and responsibility
Experience & Qualification
Minimum of 5 years’ experience in a Business Analyst role
Minimum of 3 years’ experience working within the insurance sector
Demonstrated experience working on underwriting platforms, underwriting workbenches, policy administration systems, or related insurance applications.
Strong understanding of insurance business processes and policy lifecycle management.
Experience delivering complex business, technology and digital transformation projects.
Ability to map complex business processes and identify opportunities for optimisation and automation.
Familiarity with data analysis, reporting requirements, and system integration concepts.
Experience with Agile, Scrum, and Waterfall methodologies.
BCS International Diploma in Business Analysis (preferred but not essential)
About Us | Our Culture | What It’s Like to Work Here
Skills Required
- Minimum 5 years' experience in a Business Analyst role
- Minimum 3 years' experience working within the insurance sector
- Demonstrated experience working on underwriting platforms, underwriting workbenches, or policy administration systems
- Strong understanding of insurance business processes and policy lifecycle management
- Experience delivering complex business, technology and digital transformation projects
- Ability to map complex business processes and identify opportunities for optimisation and automation
- Familiarity with data analysis, reporting requirements, and system integration concepts
- Experience with Agile, Scrum, and Waterfall methodologies
- Strong analytical, problem-solving, communication, presentation and stakeholder management skills
- Right to work in the UK prior to application
- BCS International Diploma in Business Analysis
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — A 401(k) with matching plus an additional company contribution, alongside an employee stock purchase plan and no‑cost financial planning, signals robust long‑term savings support. HSAs/FSAs and related financial tools further strengthen overall financial well‑being.
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Leave & Time Off Breadth — At least 25 days of PTO to start, options to buy or roll over time, and paid parental leave indicate broad time‑off support. Paid leave for organ and bone marrow donation and generous disability coverage extend protection for significant life events.
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Healthcare Strength — Multiple medical, dental, and vision options with the company covering most medical and dental premiums reflect strong core health coverage. Wellness programs, fitness reimbursements, well‑being credits, and accessible behavioral health services expand depth and accessibility.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
